Call Center Operator (Murrieta, CA) SAC Health System Murrieta

Title Call Center Operator (murrieta, Ca)
Date 2020
Company SAC Health System
City Murrieta

Short Description :

Incoming telephones for all of the SAC Health System departments, scheduling and confirming appointments, rescheduling appointments when needed, having an extensive understanding of insurance plans and determining insurance coverage and financial qualifications for discount programs while communicating ,…

Full Description :

Position- Call Center Operator (Murrieta, CA)

Department- Call Center

Schedule-Monday- Friday Hours 8:00am-5:00pm

SAC Health System is dedicated to reflect the healing ministry & love of Jesus Christ through healthcare, education & partnerships that empower our communities to flourish

SACHS Core Values:

Quality Healthcare – providing patient-centered, culturally-sensitive, equitable care that is safe, timely, effective, efficient, while seeking to prevent illness & disability
Teamwork – working together to achieve a common goal, with a willingness to serve each other in a Christ-like manner
Wholeness – ministering to the spiritual, physical, mental & emotional needs of others
Integrity – living & working in an authentic, honest way that inspires trust
Compassion – engaging with the needs & suffering of others, out of concern for their wellbeing
Excellence – striving to exceed expectations for our patients, community, & staff
Humble Service – caring with a kind & selfless spirit
Respect – holding others in high regard by empowering them

Requirements for Success in Your Role:

The Call Center Operator is responsible for answering incoming telephones for all of the SAC Health System departments, scheduling and confirming appointments, rescheduling appointments when needed, having an extensive understanding of insurance plans and determining insurance coverage and financial qualifications for discount programs while communicating a positive attitude and presence to the client through pleasant language, tone and expression. Performs other duties as assigned.

  • Greets all patients according to the expectations and standards of SAC Health System. Exhibits professional demeanor at all times while representing SACHS.
  • Combines reliability with flexibility and mix adherence to a schedule and procedure with adaptability in order to meet customers’ needs.
  • Communicates a positive attitude to the client through pleasant language, tone and expression.
  • Effectively explains and provides information for all inquiries regarding clinic fees and payment programs.
  • Determines appropriate program or payer source for each patient based on complex criteria including medical services needed, age, income, etc.
  • Interviews patients for sliding fee scales. Determines amount of discount by obtaining family size and income data and utilizing federal poverty guidelines together with SACHS sliding fee schedule.
  • Screens clients for third party reimbursement sources. Refers clients to Medi-Cal when appropriate.
  • Makes appointments for all departments of SAC Health System.
  • Validates and corrects insurance information as needed.
  • Checks eligibility on a variety of payer sources when scheduling appointments.
  • Collects and updates pertinent demographic and billing information.
  • Assists with reports.
  • Able to maintain composure and professionalism at all times.
  • Able to work with minimal supervision and operate within a group/team setting.
  • Ability to set and meet individual and departmental goals.
  • Maintains positive rapport among co-workers.
  • Must be able to adhere to the Attendance policy and procedure.
  • Ability to collaborate, support and function in a teaching organization that builds, coaches and embraces interns and residency programs.
  • Must demonstrate a passion for the team and have the ability to consistently work with rotating doctors, residents and interns, while continuously building a trusting, safe, patient centered workplace.
  • Demonstrate the ability to be culturally sensitive and respect diversity, work effectively and with individuals of different cultures and socioeconomic status; Passion for service.
  • It is the expectation of SACHS that all staff members exhibit critical thinking and problem solving skills even if it means going above and beyond your job description to find a solution.
  • Perform other duties as assigned by Supervisor/Manager.

Education and Experience:


  • Education: High School Diploma or equivalent required. Medical terminology and additional studies in business preferred.
  • Licensure/Certification: Medical Assistant Preferred.
  • Experience: Minimum of One year of experience as a telephone operator required. One year of experience in front or back medical office preferred. As a requirement of this position you must receive EPIC certification for the module you have been hired into.


  • FQHC outpatient clinic
  • Medical terminology
  • Bilingual- Spanish and English

Full Benefits Package; Vacation and Sick Leave Plans

Medical / Dental / Vision packages.

!! Monthly Premium Rates among the lowest in the industry!!

Retirement Account with up to 8% employer contribution

Employer-paid Life Insurance

Fitness Facility access

8 Paid Federal Holidays

1 Paid Birthday Holiday

Social Action Community Health System complies with applicable Federal and State civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation or gender identity.

Job Type: Full-time


  • Health insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Medical Specialty:

  • Primary Care


  • 8 hour shift
  • Monday to Friday


  • Call Center: 1 year (Required)
  • customer service: 1 year (Required)


  • High school or equivalent (Required)


  • CA Drivers Lic (Required)


  •  Bilingual- Spanish and English (Preferred)

Work authorization:

  • United States (Required)


  • Morning (Required)

Work Location:

  • One location

Company's website:


Work Remotely:

  • No

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