Appointment Center Representative Lowcountry Basement Systems Rincon
Appointment Center Representative
Lowcountry Basement Systems
Short Description :
Setting sales appointments, scheduling Annual Maintenances and service calls, and following up on a variety of issues 2+ years of experience in telephone sales, or appointment center related field Coordinates and ensures all paperwork, data entry, and ,…
Full Description :
ESSENTIAL JOB FUNCTIONS
Represents the company through telephone contact by answering calls, setting sales appointments, scheduling Annual Maintenances and service calls, and following up on a variety of issues
Coordinates and ensures all paperwork, data entry, and correspondence regarding leads, annual maintenances, and sold jobs is accurate, timely, and completed according to company procedure.
Meets or exceeds goals for sales appointments, Annual Maintenances, and lead conversion
Serves as the point of contact for customers, including answering questions, scheduling and confirming installations, providing pre-installation information, assuring quality, solving problems, and so on.
Works to ensure our crews have what they need to be successful at their installations, including accurate and timely communication about job details, coordinating utility locates, preparing any special needs of an installation, and so on.
Provides tactical support to the company’s departments.
Provides customers with a remarkable experience
Regular, reliable on-site attendance
NECESSARY KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS
Knowledge of customer service principles and practices
Skill in operating a personal computer, Microsoft Office and CRM programs
Skill in verbal communication
Ability to understand, speak, read, and write English