Appointment Center Representative Lowcountry Basement Systems Rincon

Title Appointment Center Representative
Date 2020
Company Lowcountry Basement Systems
City Rincon

Short Description :

Setting sales appointments, scheduling Annual Maintenances and service calls, and following up on a variety of issues 2+ years of experience in telephone sales, or appointment center related field Coordinates and ensures all paperwork, data entry, and ,…

Full Description :

ESSENTIAL JOB FUNCTIONS

  • Represents the company through telephone contact by answering calls, setting sales appointments, scheduling Annual Maintenances and service calls, and following up on a variety of issues
  • Coordinates and ensures all paperwork, data entry, and correspondence regarding leads, annual maintenances, and sold jobs is accurate, timely, and completed according to company procedure.
  • Meets or exceeds goals for sales appointments, Annual Maintenances, and lead conversion
  • Serves as the point of contact for customers, including answering questions, scheduling and confirming installations, providing pre-installation information, assuring quality, solving problems, and so on.
  • Works to ensure our crews have what they need to be successful at their installations, including accurate and timely communication about job details, coordinating utility locates, preparing any special needs of an installation, and so on.
  • Provides tactical support to the company’s departments.
  • Provides customers with a remarkable experience
  • Regular, reliable on-site attendance

NECESSARY KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS

  • Knowledge of customer service principles and practices
  • Skill in operating a personal computer, Microsoft Office and CRM programs
  • Skill in verbal communication
  • Ability to understand, speak, read, and write English
  • Ability to handle a variety of tasks
  • Ability to perform accurate data entry

Possess Talent and Personal Traits: Communication, Motivation, Customer Focus, Planning & Organization, Detail-Oriented, Self-Management, Diplomacy & Tact, Stress Management, Empathetic Outlook, Teamwork, Interpersonal Skills

EDUCATION AND EXPERIENCE

  • Associates degree preferred, high school diploma or GED required
  • 2+ years of experience in telephone sales, or appointment center related field; or,
  • A combination of education and experience that illustrates a proven track record in this field.
  • Ability to pass pre-employment background check and drug screen

If you think you’d be a great fit on our team, we’d love to have you apply! For more information, check out our JOB VIDEO!

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