Receivables Collections Specialist Sitecore Manchester

Title Receivables Collections Specialist
Date 2020
Company Sitecore
City Manchester

Short Description :

Invoice submission Communicate effectively and timely any unresolved issues with manager, A/R team members, and crossfunctional partners Sales, SalesOps, Order Management, Service Desk, Marketing Post customer payments and process refunds Consistently document all correspondence in Netsuite ,…

Full Description :

Receivables Collections Specialist
delivers a digital experience platform that empowers the world’s smartest brands to build lifelong relationships with their customers. A highly decorated industry leader, is the only company bringing together content, commerce, and data into one connected platform that delivers more than 500,000 digital experiences every day. Leading companies including American Express, ASOS, Carnival Cruise Lines, Kimberly-Clark, L’Oréal and Volvo Cars rely on to provide more engaging, personalized experiences for their customers. Learn more at .com
Our employees are our foundation. is built upon a diverse group of passionate, innovative, and collaborative individuals located across four continents and over 20 countries. The values of Foster Collaboration, Push Boundaries, Take Ownership, Cultivate Community, and Customers First are what drive and unite us across the globe. Learn more about the values here:
Position Summary: is experiencing spectacular growth all over the world. To build on ’s success and growth, we’re looking for a skilled Accounts Receivable / Collections Specialist to work in our Manchester office.
  • Responsible for customer billing, invoice corrections, credit memos, invoice submission
  • Maintain a reliable billing process and controls to ensure orders are billed on time and invoices are error-free (below are some process and controls)
  • Communicate effectively and timely any unresolved issues with manager, A/R team members, and cross-functional partners (Sales, SalesOps, Order Management, Service Desk, Marketing)
  • Monitor outstanding receivables and actively follow-up on past due accounts by phone and/or email
  • Consistently document all correspondence in Netsuite and create reports to assist in collection efforts
  • Investigate, resolve and manage customer queries promptly
  • Process customer checks for deposits
  • Provide customers Company related information as requested (Vendor form, W9, proof of insurance, etc)
  • Help with additional projects and tasks
  • Post customer payments and process refunds

Job Qualifications:
  • Minimum 3-5 years of relevant experience
  • Excellent interpersonal and communication skills, both spoken and written, with a customer service focus
  • Ability to be proactive and identify issues and areas of improvement
  • Quick learner who is methodical and analytical, and possesses excellent organization skills
  • Strong attention to detail
  • Self-motivated, efficient worker with high standards for quality of processes and results who can work independently
  • Experience in technology environment is preferred but not required
  • Maintains focus and positive attitude during high volume of work while multi-tasking with changing priorities
  • Understanding of full cycle A/R
  • Familiar with Netsuite and Salesforce
  • Proficiency in MS Office (Outlook, Excel, Word)

After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security.
is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.

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