Inbound Customer Service Representative North End Teleservices, Inc. Killeen

Title Inbound Customer Service Representative
Date 2020
Company North End Teleservices, Inc.
City Killeen

Short Description :

Outbound calls, webchats and provide followup on inquiries as needed Escalate calls to supervisors when necessary Contact customers on accounts, including outbound customer contact when appropriate North End Teleservices recruits qualified applicants without regard to characteristics ,…

Full Description :

Are you committed to excellent customer service? Can you handle multiple priorities? If so, we are looking for you!
We are adding skilled customer service representatives to our team.
Respond to incoming interaction from customers (inbound & outbound calls, web-chats) and provide follow-up on inquiries as needed.
Duties:

  • Ensure integrity of data and information
  • Update information on accounts
  • Perform other tasks related to resolving customer needs
  • Escalate calls to supervisors when necessary
  • Contact customers on accounts, including outbound customer contact when appropriate.

Key Competencies:

  • Service Excellence
  • Strong oral and written communication skills
  • Listening comprehension, reading comprehension
  • Teamwork
  • Accuracy/Attention to detail
  • Work with MS Office
  • Business Math
  • Problem Solving
  • Ability to Multi-Task
  • Ability to navigate between multiple systems

EDUCATION:

  • High school degree or equivalent required.

EXPERIENCE:

  • 1 to 3 years customer service experience and/or general office experience preferred.

North End Teleservices recruits qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.

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