Medical Receptionist Eastern Virginia Medical School Newport News

Title Medical Receptionist
Date 2020
Company Eastern Virginia Medical School
City Newport News

Short Description :

Etiquette when answering the telephone and greeting patients Answering and routing, and making telephone calls in accordance with EVMS and departmental standards Previous front desk customer service experience will be considered Assists with inventory ,…

Full Description :

Overview: Under general supervision the receptionist must demonstrate proper etiquette when answering the telephone and greeting patients. It is important to be knowledgeable of insurance plan benefits and to have knowledge regarding referrals/preauthorization. It is essential to know the correct method of scheduling in order for the clinic schedule to be efficiently utilized.
This position is located in Newport News. Responsibilities:

Answering and routing, and making telephone calls in accordance with EVMS and departmental standards.

Must obtain accurate patient information, insurance information, and understand that the patient’s financial and demographic information is required for billing.

Verify patient insurance benefits for accuracy.

Must scan insurance cards into Touchworks and any other document that may be needed.

Must be able to communicate the financial policy to the patient.

Collect co-pays.

Insure new patient records are obtained prior to appointment.

Pull records and prepare out folders file for office visits.

Schedule new and follow-up appointments for patients or by faxed referrals received.

Prepare patient information on paper to be transported to Iron Mountain

Assists with inventory and maintain office supplies for front office

Assists with maintaining waiting room order at end of morning and afternoon patients.

Report any problems concerning patients to office manager.

Must be friendly, professional and helpful.
As a team member, assists other members of team in ensuring patients and their needs are attended to.
Performs other duties as assigned, according to the individual departmental needs. Qualifications: High school diploma. One (1) year office/clerical experience required. Experience performing related functions in a medical practice is preferred. Previous front desk customer service experience will be considered. Professional, customer service-oriented individual is required.
This position is located in Newport News.
Location : Location: US-VA-Newport News

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