Assistant Food And Beverage Manager Oaklawn Racing Casino Resort Hot Springs

Title Assistant Food And Beverage Manager
Date 2020
Company Oaklawn Racing Casino Resort
City Hot Springs

Short Description :

Consumption related cut offs as deemed necessary to comply with company policy and State law Must be able to obtain and maintain Arkansas State Licensing Monitors Food amp Beverage services to guests, and ensures customer complaints are resolved immediately ,…

Full Description :

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.

Assistant Manager for the high end restaurant, and three bars. Responsible for the overall direction, coordination, and evaluation of fine dining associates. Carries out management responsibilities in accordance with the organization's policies and applicable laws.

Essential Duties and Responsibilities

  • Oversees the food service operations in assigned outlet, ensuring exceptional service to all guests
  • Assures outlets operate within established departmental guidelines, operating procedures, and required governmental regulations
  • Maintains an awareness of competitors' food service times, standards and operations, and recommends improvements and/or changes in departmental services
  • Coordinates departmental participation at planning sessions for events and promotions on new product offerings
  • Upholds, monitors and reviews the policies, procedures and rules of the department and recommends changes and/or improvements
  • Responsible for meeting labor cost, liquor, beer, and wine costs while meeting revenue goals
  • Ensures guest alcohol consumption is monitored and authorizes any consumption related cutoffs as deemed necessary to comply with company policy and State law
  • Promotes teamwork among team members, and follows the philosophy of the Food & Beverage Department
  • Presents, both to subordinate staff and other departments, thorough knowledge of upscale service standards related to the Food & Beverage operations and product marketing
  • Initiates a positive guest experience by providing a welcome and/or greeting, making eye contact, smiling, and bidding a warm farewell
  • Conducts inspections and maintains cleanliness and safety standards
  • Ensures restaurant operates within established departmental guidelines, operating procedures and meets required governmental regulations
  • Monitors Food & Beverage services to guests, and ensures customer complaints are resolved immediately and that the highest possible service standards are maintained
  • Ensures the overall cleanliness, safety, and security of all areas
  • Hires, trains, and continuously coaches staff, maintaining the service level of a high-end luxury venue
  • Works varied shifts, including weekends and holidays
  • Regular punctual attendance is required
  • Ability to work overtime as required
  • Other duties as assigned

Knowledge, Skills and Abilities:

  • A thorough knowledge of Upscale service standards related to the Food & Beverage operations
  • Extensive Wine knowledge required
  • Level 1 sommelier preferred
  • Extensive bar knowledge required
  • Past Forbes level experience in training preferred
  • Must have strong profit and loss operational knowledge
  • Proven leadership skills
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
  • Ability to apply concepts of basic algebra and geometry
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Must have excellent customer service and communication skills

Work Environment/Physical Demands:

  • Must be able to stand and/or walk for duration of shift
  • Ability to use hands and fingers to handle or feel, ability to taste and smell
  • Occasionally required to sit; reach with hands and arms and stoop, kneel, crouch, or crawl
  • Occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Education and Experience Requirements:

  • Must be at least 21 years of age.
  • Successful experience in building high-performance teams
  • A track record of stability in previous employment
  • Experience with Microsoft Office products.
  • Experience with InfoGenesis Point of Sale system.
  • Bachelor's degree preferred or equivalent with experience
  • Three or more years leadership in fine dining experience and opening a new restaurant experience
  • Experience in full-service high-volume operation in a high-end resort restaurant

Additional Information:
Must be able to obtain and maintain Arkansas State Licensing
Must be able to pass pre-employment drug screen and background check that may include fingerprinting and credit check

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

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