Customer Advocate Universal Windows Direct Indianapolis

Title Customer Advocate
Date 2020
Company Universal Windows Direct
City Indianapolis

Short Description :

Calls Answer questions about warranties or terms of sale Resolve customer complaints via phone, email, mail or social media Strong phone contact handling ,…

Full Description :

Universal Windows Direct is currently looking for a Customer Advocate to our team. The goal of the Customer Advocate Team is to be the voice of our customers and drive change. You’ll be the closest to the customer and interacting with them daily, so we’re leaning on you to identify and advocate for how we can keep improving the customer experience.

Key Responsibilities:

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Manage large amounts of incoming calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media
  • Assist with placement of orders, refunds, or exchanges
  • Answer questions about warranties or terms of sale

Requirements:

  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively

Benefits:

  • Medical, Dental, and Vision Insurance with Plan Options
  • Basic and Voluntary Life and AD&D Insurance for Employee and Family
  • 401(k) Retirement Plan with company match
  • Paid Time Off (PTO) for vacation, personal, and sick day needs
  • Paid holidays

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Work Location:

  • One location

Company's website:

  • https://www.universalwindowsdirect.com/careers

Work Remotely:

  • Yes, always

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