Will provide all internal support for a specific territory, as the primary point of contact for all potential customers, dealers, and field sales Team with Field Sales and our supply partners to strengthen relationships with our customers Own a ,…
Full Description :
The Account Manager will provide all internal support for a specific territory, as the primary point of contact for all potential customers, dealers, and field sales. The Account Manager is the single point of contact to develop relationships tailored to specific needs of dealers and customers.
Team with Field Sales and our supply partners to strengthen relationships with our customers.
Own a customer problem from the first point of contact.
Accountable for all activity with the customer.
Treat customer complaints as opportunities to drive loyalty.
Proactively work with end-users, dealers, field sales and SOM to coordinate all aspects of Projects.
Coordinate some activity with small RFP's & Proposals.
Create a project delivery schedule.
Provide carrier, tracking and delivery information.
Manage punch list resolution to successfully complete install.
Utilize SalesForce.com to manage workload, capture information, and support customer requirements.
Document and communicate all quality issues in the Quality Notification system.
Proactively manage and prevent sales disputes. If disputes arise, take immediate action and update comments a minimum of every 2 weeks.
Provide back-up support for teammates.
Timely order processing o VL10 / Load planning updates
Support the customer by prioritizing and managing workload to accomplish goals.
Attend/participate in customer dinners, lunches as appropriate.
Travel as needed to respective territory, further developing customer relationships.
Effectively manage phone calls and emails
Minimum 30 hours of ACD time available to customers.
All activities logged as cases in SalesForce.com
Skills to Perform This Role:
Supportive of teammates
Positive attitude and approach
No complaining, no criticizing, no gossip
Proficient user of SAP and Salesforce.com
Microsoft Office and Outlook
Embraces technology and change
Strong written and verbal communication
Commitment to Kimball Office and our customers
Continuously look for opportunities to improve our processes.