24 Hour Shoppette - CUSTOMER EXPERIENCE ASSOCIATE Army and Air Force Exchange Service (AAFES) Fort Irwin

Title 24 Hour Shoppette - Customer Experience Associate
Date 14 October 2020
Company Army and Air Force Exchange Service (AAFES)
City Fort Irwin

Short Description :

Answer customer questions It is our duty to provide you with the tools and resources that you need to succeed Greet every customer with eye contact and smile in your authentic way Will be trained ,…

Full Description :

H-016290-2020 24 Hour ShoppetteCUSTOMER EXPERIENCE ASSOCIATE United StatesCaliforniaFort Irwin Intermittent

Job Description

As a Customer Experience Associate at the 24 Hour Shoppette, you will assist customers in finding what they are looking for and ensure the Express Store is always stocked with the products customers want. You'll know which products will meet customer's needs and stay up to date on trends. With your knowledge and helpful suggestions, customers will continue to shop the Exchange. You will prioritize customer needs over tasks and grow sales by maintaining merchandise, signs and labels on the sales floor. So what can you expect working as a Customer Experience Associate at the 24 Hour Shoppette at the Exchange?
  • Greet every customer with eye contact and smile in your authentic way
  • Acknowledge every waiting customer as soon as they arrive to the electronics area to let them know you’ll be right with them
  • Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer
  • Ensure customers have an extraordinary experience while shopping
  • Complete transactions accurately and efficiently while engaging customers in appropriate conversation
We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
Job Qualifications
  • Able to learn and adapt to current technology needs
  • Able to think quickly on the spot to answer customer questions
  • Able to take initiative
  • Able to share brand knowledge

We offer the following benefits for this position:
  • 10% Shift Differential for 3rd Shift
  • Holiday Premium Pay (Double Pay)
  • Mass Transportation Reimbursement
  • Associate Transfer Program (ATP)
  • Paid Military Leave
  • Personal Accident Insurance
  • FMLA & Administrative Leave
  • Employee Assistance Program (EAP)
  • Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details.

Facility Name

IRWIN SHOPPETTE

Job Grade

1

Job Tier

0

Career Area

Retail Operations

Supervisor

No

Job Qualifications

COMPLETION OF HIGH SCHOOL OR THE EQUIVALENT. RETAIL EXPERIENCE, DEMONSTRATED WILLINGNESS AND POTENTIAL FOR ADDITIONAL RESPONSIBILITY.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

Qualified Candidates must be available to work "Graveyard Shift" Monday- Sunday from 2100-0600 (9:00PM6:00AM) with rotating days off.
Will be trained for cash register, snack avenue and stocking.
Additional Qualifications/Requirements:
  • Previous Convenience Store/Gas Station experience preferred
  • Excellent attention to detail
  • Willing to cross-train and work in other areas of the store, as needed
  • Must possess a welcoming and helpful attitude toward customers and other team members
  • Excellent communication skills
  • Basic computer skills

Salary Minimum

$13.00

Salary Maximum

$17.73

Number of Positions Remaining

1

Job Expires

18-Oct-2020

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  24 Hour Shoppette - CUSTOMER EXPERIENCE ASSOCIATE

Date : 24 October 2020 | Company : Army and Air Force Exchange Service (AAFES) | Location : Fort Irwin

Able to think quickly on the spot to answer customer questions. It is our duty to provide you with the tools and resources that you need to succeed.