U.S. Bank Human Resources Employee Service Representative - Minneapolis, MN U.S. Bank Minneapolis

Title U.s. Bank Human Resources Employee Service Representative - Minneapolis, Mn
Date 2020
Company U.S. Bank
City Minneapolis

Short Description :

Work experience Bank, were passionate about helping customers and the communities where we live and work This position is located in Minneapolis, MN and is not open to homebased/remote Assist with ongoing operational processes and audits to ensure business line needs are ,…

Full Description :

Human Resources Employee Service RepresentativeMinneapolis, MN-200015446 At , we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. The HR Employee Service Representative will provide general administration of Human Resources actives through timely request fulfillment within a service center environment.
ESSENTIAL FUNCTIONS:
  • Manage queue of assigned cases and ensure timely processing occurs within specified service level agreement.
  • Maintain a useful working knowledge of company policies, procedures, government regulations and commonly accepted business ethics.
  • Maintain a clear understanding of legal and compliance requirements related to assigned areas and projects.
  • Work with Center of Expertise members to provide high-level focused quality customer service and resolution to non-routine escalated inquiries.
  • Assist with ongoing operational processes and audits to ensure business line needs are met and all service level agreements are adhered to.
  • Handle sensitive company and personal information, which requires a high degree of confidentiality.
  • Employ a risk-based approach to problem solving.
  • This position is located in Minneapolis, MN and is not open to home-based/remote

Qualifications Basic Qualifications:
  • 2-year college or post-secondary coursework in related field or applicable work experience.
  • 1-3 years of experience in Human Resources or other applicable customer service role(s).

Preferred Qualifications:
  • Bachelor’s degree
  • 3 years of customer service experience
  • Experience with HRIS
  • Established vocabulary of HR terminology (recruitment, payroll, benefits)
  • Experience with business process improvement and/or project management
  • Strong verbal and written communications skills

Job Human Resources Primary Location Minnesota-MN-Minneapolis Shift 1stDaytime Additional Scheduling Information Shift: 10:307:00 pm CT Average Hours Per Week 40

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