Credit Solutions Professional Northern Credit Union Watertown

Title Credit Solutions Professional
Date 2020
Company Northern Credit Union
City Watertown

Short Description :

Of the Best Companies to Work for in NY and Best Credit Unions to Work for in the United States Effectively utilizes all available options for procuring the reimbursements of negative balance deposits accounts and returned checks and past due payments Ensuring ,…

Full Description :

Job Description:

is honored to have been named one of the Best Companies to Work for in NY and Best Credit Unions to Work for in the United States. We are a people-first, member-owned growing financial institution with 10 Relationship Centers. Each of our Relationship Centers are conveniently located in Jefferson, Lewis, and St. Lawrence counties. Northern provides an opportunity enriched career environment for inspired professionals that consistently demonstrate a selfless commitment to our culture and the success of our organization!

The Credit Solutions department at is seeking an experienced, career minded, results driven individual to join a team of professionals that are dedicated to improving the lives of our members, their families, and communities. Key components for success in this position include:

  • An unwavering commitment to a long term career with Northern and to its Core Values, Vision, Mission, and Strategic Plan;

  • Naturally competitive and open to coaching, continual professional development, receiving and providing feedback and willingness to challenge comfort zones;

  • Outside the box thinker when presenting meaningful and personalized solutions;

  • Excitement for the opportunity to improve the lives of our members, local businesses, and our communities deepening member loyalty and mutual value relationships;

  • Commitment to creating a "WOW" experience for every member;

  • The ability to excel in a self-regulated and fast paced work environment; and

  • A demonstrated passion for delivering a unique and efficient member service experience by utilizing innovative cutting edge technology.

Job Responsibilities:

  • Proactively role models by consistently demonstrating individual commitment to Northern’s Ownership philosophy by maintaining a positive attitude, high energy, creativity, and passion for member service;
  • Consistently engages in recommendations, research and implementation of enhancements to further promote Northern’s Culture and Standard of Excellence vision;

  • Continuously monitors and assists with reducing the Credit Union’s overall delinquency by effectively contacting, communicating and working with members to determine the reason for the past due nature of their account and proposing a solution to resolve their delinquency;

  • Effectively utilizes all available options for procuring the reimbursements of negative balance deposits accounts and returned checks and past due payments;

  • Ensuring credit solutions policies, processes and procedures are effectively communicated with other departments and trained to all internal owners;

  • Familiar with, and adheres to, all procedures, guidelines and compliance of collection matters including repossessions, bankruptcy, foreclosures and the Fair Debt Collection Practices Act;

  • Enthusiastically participates in and engages in department meetings in order to maintain awareness of organizational and department initiatives and promotional campaigns; and

  • Proactively participates in the continued effort to build and improve Northern’s Financial Wellness Program by building member relationships through education of all products and services available.


Required Experience:

  • Equivalent to a two year college degree or completion of a special course or study at a business or a trade school, with 2 to 5 years of experience in direct consumer or commercial collections is preferred;
  • Exceptional communication, time management and relationship building skills;

  • Self- motivated and results driven individual who can work in a fast paced environment;

  • Ability to handle and resolve disputes and problems while providing a high level of customer service that exceeds our member’s expectations; and

  • A full working knowledge of many PC software programs including Microsoft Office Suite and other internal programs.


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