|Title||Call Center Representative|
|Company||Aurora Health Care|
How You'll Make a Difference:
What it Will Take:
Licenses & Certifications
High School Graduate.
Required Functional Experience
Typically requires 1 year of experience in call center, healthcare or other applicable customer service related area.
Knowledge, Skills & Abilities
Knowledge of customer service/call centers.Basic knowledge of medical terminology.Basic understanding of computers and desktop software packages.Ability to work in a fast paced environment, handling a variety of customer/patient needs.Basic multitasking and problem solving skills, as well as organization and prioritization skills.Ability to use/manage a multiple-line telephone system.Demonstrated ability for analysis, logical thinking, accuracy and concern for detail.Strong verbal communication skills and ability to interact with a diverse customer population.Ability to provide excellent customer service and follow up. Ability to converse with customers/patients while researching and documenting the call on multiple systems.Ability to work with a variety of customers and actively listen to successfully determine the customer's needs. Ability to resolve customer issues.Ability to work a variety of hours based on departmental business needs.
Hours and days vary: MondayFriday between 7:30am5:00pm.
Switchboard and Scheduling
2361 West Mason Street
Green Bay, WI
We pride ourselves on taking care of our people. And not just our patients—we mean you, too. We help each other live well. When you work at Aurora, you get the chance to work with a dedicated team that’s as passionate about the work as you are. Here, you’ll find limitless opportunities for ongoing learning, career advancement, competitive compensation and a stable work environment. But more than that, you have the opportunity to change lives—including your own.
Diversity and inclusion matters at Aurora. We celebrate our differences and nurture an environment where everyone feels included. We know that when we reflect the communities we serve, when we embrace differences and bring our whole selves to work every day, we are working as one to build a healthier tomorrow for everyone. Aurora supports a safe, healthy and drug-free work environment through criminal background checks and pre-employment drug testing. We maintain a smoke-free environment at all our locations. We are an equal opportunity employer.
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