IHOP employees and guests Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return Provide promptly, efficient, courteous service to all guests Service includes greeting, seating, talking and serving orders, taking ,…
Full Description :
Provide promptly, efficient, courteous service to all guests. Service includes greeting, seating, talking and serving orders, taking guest remittance as required, clearing dishes and resetting tables.
ESSENTIAL DUTIES AND RESPONSIBILITIES
These include the following:
Develop and maintain professional functional working relationships with IHOP employees and guests.
Execute the “Service Guidelines” per the IHOP SOP to ensure a high – quality guest experience.
Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return.
Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
Comply with SOP methods in regard to guest checks and server banking procedures.
Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.
Comply with all local and SOP health, sanitation, and safety guidelines.
Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
Perform all cleaning duties according to posted cleaning charts.
Comply with IHOP uniform and appearance standards per SOP guidelines.
Perform other assignments or tasks as assigned by the General Manager, Assistant manager, or acting supervisor.
Comply with IHop N Go program as assigned
Job Types: Full-time, Part-time
Pay: $9.00 per hour
Employee Assistance Program
Paid Time Off
Server: 1 year (Required)
Restaurant: 1 year (Required)
Hours per week:
Bi weekly or Twice monthly
This Company Describes Its Culture as:
Detail-oriented -- quality and precision-focused
Outcome-oriented -- results-focused with strong performance culture
People-oriented -- supportive and fairness-focused
Team-oriented -- cooperative and collaborative
This Job Is:
Open to applicants who do not have a high school diploma/GED
A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
A job for which all ages, including older job seekers, are encouraged to apply
Open to applicants who do not have a college diploma