Hospitality Desk Associate The Bay Club Company Redwood City

Title Hospitality Desk Associate
Date 2020
Company The Bay Club Company
City Redwood City

Short Description :

Club fully complete a Guest Registration Waiver and pay any applicable Guest Fees Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business This position is responsible for checking in members and guests upon their ,…

Full Description :

This position is responsible for checking in members and guests upon their arrival to the Club, creating a positive first impression, and maintaining a clean and inviting reception area. Associates are responsible for providing exceptional customer service, creating an environment of hospitality and luxury, and consistently demonstrate a positive and professional attitude.
Customer Service
Greet members and guests upon arrival to the Club
Check members in by swiping their membership card
Ensure all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest Fees
Book appointments, program and class reservations for members
Provide information regarding Club programming and facilities
Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business
Reception Desk Oversight
Operate cash register
Process payments
Manage/handle cash and balance cash drawer each shift.
Perform opening and/or closing duties, as required
Answer and transfer phone calls
Cleanliness
Assist in maintaining the cleanliness and stock levels of Sports Desk, Lobby area and lobby retail and/or marketing campaign displays
Communication and Relationships
Communicate timely and follow up, as appropriate
Provide membership sales team with guest/prospect lead contact information
Active participation in required events, required programs, required meetings and required trainings
OTHER JOB FUNCTIONS
Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays
To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SKILLS & KNOWLEDGE
Policies and Regulations -- Knowledge of company polices.
Written Comprehension and Expression -- Ability to read, understand and communicate information and ideas in writing so others will understand.
Oral Comprehension and Expression --Ability to understand and communicate so others can understand ideas and information.
Computer -- Ability to utilize spa software program and email communication software, such as Microsoft Outlook.
EXPERIENCE & EDUCATION
At least one year experience in the hospitality industry or related service position preferred.
WORKING CONDITIONS/ PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position deals with outside personnel such as members and guests on a regular basis with contact in various forms such as in person, phone and email.
It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations.
Standing is as needed.
JOB DESCRIPTION REVISION
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.
I can perform the functions of this job as described with or without reasonable accommodation.
An Equal Opportunity Employer
("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.

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