Hotel Front Desk Clerk Hotel Saint Louis St. Louis

Title Hotel Front Desk Clerk
Date 2020
Company Hotel Saint Louis
City St. Louis

Short Description :

Approach the Front Desk Answer telephone promptly and properly being polite, courteous, and friendly Handle messages, wakeup calls, mail, and faxes properly Smile, have eye ,…

Full Description :

Job Description

Essential Functions:

  • Take every opportunity to amaze the guests
  • Smile, have eye contact and greet guests immediately
  • Maintain a well-groomed, professional appearance at all times, including uniform and name-tag
  • Actively solicit feedback from guests
  • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current
  • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests
  • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
  • Promptly respond to any request and resolve guest complaints
  • Answer telephone promptly and properly being polite, courteous, and friendly
  • Be friendly, thorough, accurate and efficient in taking reservations
  • Be friendly, thorough, accurate and efficient in performing Check-ins
  • Be friendly, thorough, accurate and efficient in performing Check-outs
  • (If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner
  • Assist guests with luggage upon their arrival to and departure from the hotel
  • Use the guests’ names
  • Be knowledgeable and helpful about the local area, the hotel and hotel services
  • Handle messages, wake-up calls, mail, and faxes properly
  • Assist guests’ with laundry/dry cleaning needs
  • Know of incoming VIPs
  • Follow all applicable Hotel Saint Louis Standard Operating Procedures. Revenue Generations Skills:
  • Demonstrates proper selling techniques during the reservation and walk-in process
  • Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
  • Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services
  • Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
  • Have full understanding of franchise honors program
  • Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:
  • Identify and record special billing instructions and notifies accounting
  • Complete shift closing accurately by getting appropriate approval signatures and authorization codes
  • Adheres to hotel policies regarding the use of cash banks
  • Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
  • Report potential sales contacts to the sales department

*
Other:

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meeting is required.

Upon employment, all associates are required to fully comply with Hotel Saint Louis rules and regulations for the safe and effective operation of the hotel facilities.

Teamwork/Supportive Skills:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

  • Book reservations for those guests who approach the Front Desk
  • Be an enthusiastic, helpful and positive member of the team
  • Be professional, responsible and mature in conduct and behavior
  • Be understanding of, encouraging to and friendly with all co-workers
  • Be self motivated and use time wisely
  • Maintain open line of communications with each department
  • Communicate pertinent information
  • Respond positively to new ideas
  • Openly accept critical/developmental feedback
  • Report to work on time
  • Give adequate notice if going to miss work
  • Be available to work a flexible schedule to include weekends and holidays
  • Maintain effective communication through the use of meetings, log books and bulletins
  • Be available to help other departments in emergency situations
  • Perform other assignments as directed by the General Manger
  • Adhere to all work rules, procedures and policies established by the company including, but not limited too those contained in the associate handbook.

Safety and Security:

  • Properly handle and account for keys
  • Be knowledgeable of policies regarding emergency procedures and security concerns
  • Ensure protection of guests’ room numbers

Specific Job Knowledge, Skills and Abilities

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written
  • Must possess basic computational skills
  • Must possess basic computer literacy
  • Extensive knowledge of the hotel, its services and facilities
  • General knowledge of the city where hotel is located and its attractions.

Physical Demands

  • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
  • Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
  • Must be able to exert well-paced ability to reach other departments of the hotel on a timely
  • Must be able to lift up to 15 lbs occasionally.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Ability to spend extended lengths of time viewing a computer screen.
  • Requires manual dexterity to use and operate all necessary
  • Must have finger dexterity to be able to operate office

Qualifications

High School or equivalent education required. At least one year experience in a public contact position.

Grooming

All associates must maintain a neat, clean and well-groomed appearance per Hotel Saint Louis standards

This job description may be periodically modified and is not inclusive of all duties of the role.

Job Type: Full-time

Job Type: Full-time

Pay: $9.00 - $17.00 per hour

Benefits:

  • 401(k)
  • Dental Insurance
  • Health Insurance
  • Paid Time Off
  • Vision Insurance

Schedule:

  • 8 Hour Shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night Shift
  • Weekends

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