Customer Service Representative Home Care Specialist Inc Haverhill

Title Customer Service Representative
Date 2020
Company Home Care Specialist Inc
City Haverhill

Short Description :

As needed providing answers to questions from patients, staff, and insurance companies Sitting at desk, standing, walking in office and throughout facility Keeps timely and accurate notes of customer interactions and transactions, recording details of ,…

Full Description :

As a Customer Service Representative at Home Care Specialists one will be responsible for the verification of insurance coverage, processing of medical documentation and the scheduling of delivery for a full spectrum of durable medical equipment. In this role individuals will be working with healthcare professionals and insurance companies all while ensuring patients receive the highest standard of care.

Commitment to learning our insurance carrier guidelines and expectations, as well as high-quality standards and timeliness are crucial to success in this role. This position is fast-paced and ever changing; individuals with high energy and passion for exceeding expectations are encouraged to apply.

Compensation: Hourly paid position. In addition to working at Home Care Specialists INC. benefits offered include:

  • 401k
  • Health Benefits- single to family, Dental, Short-Term Disability, Voluntary Life Insurance., Flexible Spending Account,
  • PTO (Paid Time Off), Sick & Vacation
  • Paid holidays.

Hours: Full time; 40 hours/week Monday ? Friday, 8:30am-4:30pm. This position requires week-long on-call commitments for a minimum of 1 times/month, and one Saturday shift in office per month. additional compensation provided for on-call weeks.

Responsibilities

These are the responsibilities expected of an applicant interested in this position.

As a Customer Service Representative, one will be responsible for gathering all necessary insurance information and approvals as well as medical documentation needed to complete the coordination of delivering Durable Medical Equipment. This is a fast-paced position with urgent deadline requiring strong personal drive and commitment to success. Additional duties and responsibilities include:

  • Verify or obtain benefits/authorization for items or services needed.
  • Coordinate the delivery of medical equipment.
  • Knowledge of insurance specific guidelines.
  • Identifies and resolves service issues.
  • Follows strict HIPAA confidentiality guidelines.
  • Ensure orders are setup with accurate codes, quantity, and pricing.
  • Availability for after hours on-call.
  • Must comply with continuing education per company or accreditation mandate.
  • Excellent communication skills to keep all parties informed of order status; keeps timely and accurate notes of customer interactions and transactions, recording details of inquiries, comments, as well as actions taken.
  • Answers telephone, email and faxes timely; takes messages as needed providing answers to questions from patients, staff, and insurance companies.
  • Participates in educational activities.

Qualifications

Applicants are expected to meet these qualifications to be considered for this position.

Qualified candidates must have experiences relevant to the job to demonstrate their ability as a self-starter with strong organization and prioritization skill. They must have the ability to forge relationship with colleagues and customers both internally and externally, built on reliability, trust and respect.

  • 2+ years’ experience working in a fast-paced customer service role Preferred (health care experience a plus).
  • Adept critical thinking skills.
  • Proven attention to detail, follow-through skills and problem-solving skills.
  • Ability to multitask and prioritize.
  • Strong organizational and time management skills to prioritize heavy workloads and meet time sensitive deadlines.
  • Work well under pressure.
  • Punctuality
  • Flexible with the ability to routinely adapt to change.
  • Team player with excellent communication skills.
  • Strong verbal/written communication & presentation skills.
  • A flexible attitude with respect to work assignments and new learning.
  • Proficient with computers.

Physical Requirements:

  • Sitting at desk, standing, walking in office and throughout facility.
  • Operation of office machinery and equipment.
  • Visual abilities to include reading, distance vision and peripheral vision.

This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate.

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