Office Assistant American Chiller Service Meridian

Title Office Assistant
Date 2020
Company American Chiller Service
City Meridian

Short Description :

Clean driving record Answering and routing phone calls Take incoming customer calls Create dispatch ticket for ,…

Full Description :

OFFICE ASSISTANT

Must Be Available: 7:30 AM to 5:00 PM Monday through Friday, some overtime occasionally.

Primary Job Function:

Provides support to office management and department managers. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers. Ability and willingness to cross train on other responsibilities within the office.

Required Qualifications:

  • Advanced customer service skills.
  • Ability to multi-task.
  • Organized.
  • Geographical knowledge of service area or map reading skills.
  • Knowledge of industry is recommended but not required.
  • Computer skills.
  • High school diploma or GED
  • Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience.

Daily Duties

  • Take incoming customer calls.
  • Create dispatch ticket for all service calls.
  • Debrief Service Technicians after completion of each call.
  • Forecast workload 2-3 days out.
  • Order parts.
  • Update customer files as information is received from installation. (Extended warranties, equipment info, new customers, etc.)
  • Maintain customer history files in database.
  • File service orders.
  • Create service invoice when jobs are complete.
  • Prepare paperwork for all manufacture warranty parts.
  • Facilitate return of warranty parts.
  • Update service database from service ticket.
  • Maintain service invoice log.
  • Other duties as assigned.

Other Requirements:

  • Well groomed, neat appearance
  • Valid driver’s license and clean driving record
  • Valid social security number
  • Must be able to pass drug test(s) as required by company
  • Ability to safely lift 50 pounds
  • Able to work overtime as needed.

Compensation:

  • Salary dependent on experience
  • Benefits

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

  • 401(k)
  • 401(k) Matching
  • Dental Insurance
  • Employee Assistance Program
  • Health Insurance
  • Paid Time Off

Schedule:

  • 10 Hour Shift
  • 8 Hour Shift
  • Day shift
  • Monday to Friday
  • Overtime

COVID-19 considerations:
We social distance at work, also have masks, hand sanitizer available for use.

Experience:

  • administrative: 2 years (Required)

Location:

  • Meridian, ID 83642 (Required)

Setting:

  • Other

Ergonomic Workspace:

  • Yes

Administrative Duties:

  • Scheduling
  • Stocking supplies
  • Sorting and sending mail
  • Answering and routing phone calls
  • Greeting visitors

Financial Duties:

  • Processing payments
  • Billing

This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused
  • People-oriented -- supportive and fairness-focused
  • Team-oriented -- cooperative and collaborative

This Job Is:

  • Open to applicants who do not have a college diploma

Benefit Conditions:

  • Waiting period may apply

Work Remotely:

  • No

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