Advanced Med Support Assistant US Department of Veterans Affairs Detroit

Title Advanced Med Support Assistant
Date 18 February 2021
Company US Department of Veterans Affairs
City Detroit

Short Description :

System on the inpatient units Monitors the action required report, communicating needed actions to the clinical team in order to obtain appropriate workload credit and ensuring entry of noshow information, the electronic wait list, the recall reminders or patient centered scheduling list ,…

Full Description :

    Duties Summary

    The Advanced Medical Support Assistant (AMSA) works collaboratively in an interdisciplinary coordinated care delivery model. He/she is located in hospital inpatient units/outpatient clinics/emergency room/ procedure clinics. He/she completes all functions of the full performance level for Medical Support Assistant including scheduling appointments, sending secure messages, consult management and interpreting and verifying provider orders in accordance with VHA scheduling guidelines.


    Schedule, cancel & re-schedule patient's appointments and/or consults.
    Monitors the action required report, communicating needed actions to the clinical team in order to obtain appropriate workload credit and ensuring entry of no-show information, the electronic wait list, the recall reminders or patient centered scheduling list & the consult report and ensuring timely action and documentation of action for scheduling of consults.
    Prepare for clinic visits.
    Monitors both inpatient and outpatient appointments for areas of responsibility.
    Verify and update demographics, email address, next of kin and insurance information.
    Perform basic eligibility, (i.e., TRICARE, sharing agreements, etc.).
    Monitor the return to clinic orders and ensuring timely action and documentation of action for scheduling follow up appointments.
    Receive and make incoming/outgoing phone calls to schedule or remind veterans of appointments.
    Edit patient admission Outpatient observation to inpatient status when clinically indicated per provider order and Utilization Management (UM) note.
    Assemble admission/discharge paperwork and making break down patient charts.
    Coordinate inter-facility patient transfers with physicians, nurses, business practice Bene-Travel and or AOD.
    Communicate with other VA or approved Non-VA community facility, providing them all necessary and requested documentation. Ensuring all required forms are completed, signed and sent to Non-VA facility in compliance with facility policy.
    Process medical release of information requests in accordance with National and facility policy.
    Process/Verify provider orders and notify nursing staff of STAT lab orders.
    Respond to all Internal Medical Codes.
    Process/Verify Medical Code labs.
    Answer and direct all incoming phone call & call light system on the inpatient units.
    Record patient movement on Gains & Loss sheet. Accurately track daily ward census data and reconcile census numbers with bed coordinator and VISTA. Process all emergency and non-emergency transfers to other VA facilities or Non-VA community hospitals.
    Communicate daily with physicians, co-workers, supervisors & visitors in a professional manner. Representing the VHA in a professional and polite manner.
    Obtain outpatient consults, return to clinic orders. Discharge summaries, discharge orders and discharge instructions in order to facilitate patient discharge.
    Maintain copies of unit/hospital documents, faxes and scanning in accordance with facility policy.
    Enter/edit patient movement to ensure accuracy via Patient Treatment File (PTF).
    Provide administrative support to the inpatient units.
    Work closely with clinicians, nursing staff, supervisors, AOD's, social workers, business practice, non-clinical staff, visitors and veterans to facility administrative duties.
    During the weekend/off tours the AMSA is solely responsible for providing administrative support to the facility.
    In addition, the Advanced MSA coordinates with the clinical care teams to review clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary) and closely monitoring clinic set-up to make any necessary adjustments and effectively support the needs of the clinic.
    Participate in team huddles and team meetings to manage and plan patient care.
    Identifying patients requiring PCP assignments before discharge & coordinating with the IDT team for assignment.
    Set priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
    Monitor pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).
    Manage electronic wait list to verify and validate accuracy and resolve issues.
    Perform administrative follow up actions.
    Enter work orders.
    Troubleshoot printers, phones and/or computers.
    Order and obtain supplies for the unit or clinic.
    Schedule primary & specialty care discharge follow up appointments.
    Evaluate patient information and clinic schedule lists to determine whether patient is vested.
    Work Schedule: 7:30am-4:00pm, 3:30pm-12:00am, 12:00am-8:00am; All work schedules may include weekends. The hiring official will determine the work schedule for those candidates that are selected at the time of tentative offer. Candidates who decline tentative offers will no longer be considered under this vacancy/job posting.
    Financial Disclosure Report: Not required

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


  • Job family (Series)

    0679 Medical Support Assistance

  • Requirements

    Requirements Conditions of Employment
    • You must be a U.S. Citizen to apply for this job
    • Designated and/or random drug testing may be required
    • Selective Service Registration is required for males born after 12/31/1959
    • You may be required to serve a probationary period
    • Subject to a background/security investigation
    • Must be proficient in written and spoken English
    • Selected applicants will be required to complete an online onboarding process
    Qualifications Basic Requirements:
    • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
    • Experience and Education: (1)Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or (2) Education. One year above high school; or (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
      English Language Proficiency: MSAs must be proficient in spoken and written English.Preferred Experience: Please see the job duties listed.
      Grade Determinations:
    Medical Support Assistant (Advanced), GS-6
    (a) Experience. One year of experience equivalent to the [GS-5] grade level.
    (b) Assignment. The Advanced MSA provides specialized and expert administrative patient support while working] collaboratively in an interdisciplinary coordinated care delivery model. [Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates] with the patient care team to review clinic appointment availability (utilization) to ensure that clinic [schedules are] closely monitored to effectively support the needs of the clinics and makes adjustments as necessary. [MSAs at this level] develop [and/or] maintain effective and efficient communication with the patient, interdisciplinary [coordinated care delivery model teams] , VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; [prepare correspondence] to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.).
    Other assignments at this level include, but are not limited to: processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate; participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with] patient care by sharing information and collaborating with the interdisciplinary team]; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; identifies incomplete encounters and communicates findings to providers; as needed; assists] the team to reinforce the plan of care and self-help solutions; enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure; [manages patient systems] to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members] about shared patients ([i.e., those who receive their care at multiple [VA centers] or those who [receive] care in the community). For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.
    (c) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate [all of] the KSAs below:
    i. Ability to collaborate [and] communicate [with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.]
    ii. [Ability to independently] set priorities and organize [ ] work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
    iii. Ability to communicate tactfully and effectively, [electronically, by phone, in person], and in writing, [with internal and external customers]. This may include preparing reports in various formats and presenting data to various organizational levels, [as well as resolving patient concerns].
    iv. Advanced knowledge of the technical health care process [(including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals)] as it relates to access to care.
    v. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care [administrative functions] to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
    vi. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
    References: VA HANDBOOK 5005/117 PART II APPENDIX G45
    The full performance level of this vacancy is GS-06. The actual grade at which an applicant may be selected for this vacancy is a GS-06.
    Physical Requirements: The majority of the work is performed in an office setting, primarily while seated. The position requires some standing, ambulation, bending and carrying of light items such as papers, office manuals and supplies. Incumbent is required to sit for prolonged periods of time at a computer terminal typing data while communicating on a telephone handset or headset. In addition, there can be increased stress due to fluctuating clinic volumes and the intensity of patient/customer complaints or concerns. Education

    Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

    Additional information

    Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
    This job opportunity announcement may be used to fill additional vacancies.
    It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
    This position is in the Excepted Service and does not confer competitive status.
    VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
    Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
    If you are unable to apply online view the following link for information regarding an Alternate Application.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
    NOTE: The Professional Standards Board (a peer-review group) will review the selected candidate's education and experience and recommend the grade and salary at which the candidate will be placed. For internal selectees eligible for promotion, the board will recommend grade and HR will determine step in accordance with policy.
    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

    Background checks and security clearance Security clearance


    Drug test required


  • Required Documents

    Required Documents

    To apply for this position, you must provide a complete Application Package which includes:

    • Resume

    VA Form 10-2850c Application for Associated Health Occupations can be found at:
    The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.
    • Cover Letter
    • DD-214/ Statement of Service
    • Disability Letter (VA)
    • VA Form 10-2850c Application for Associated Health Occupations is required
    • Resume

    Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits


    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Help This job is open to
  • The public

    U.S. citizens, nationals or those who owe allegiance to the U.S.

As one of the leading companies in United States, US Department of Veterans Affairs opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. US Department of Veterans Affairs also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to upgrade new experience and knowing through the company programs.

If You are interested to send an application for Advanced Med Support Assistant Jobs Detroit Februari 2021 by US Department of Veterans Affairs, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job recruitment above, you can try to read more jobs list in Detroit region from another company below.

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