|Title||Advanced Med Support Assistant|
|Date||18 February 2021|
|Company||US Department of Veterans Affairs|
The Advanced Medical Support Assistant (AMSA) works collaboratively in an interdisciplinary coordinated care delivery model. He/she is located in hospital inpatient units/outpatient clinics/emergency room/ procedure clinics. He/she completes all functions of the full performance level for Medical Support Assistant including scheduling appointments, sending secure messages, consult management and interpreting and verifying provider orders in accordance with VHA scheduling guidelines.
Schedule, cancel & re-schedule patient's appointments and/or consults.
Monitors the action required report, communicating needed actions to the clinical team in order to obtain appropriate workload credit and ensuring entry of no-show information, the electronic wait list, the recall reminders or patient centered scheduling list & the consult report and ensuring timely action and documentation of action for scheduling of consults.
Prepare for clinic visits.
Monitors both inpatient and outpatient appointments for areas of responsibility.
Verify and update demographics, email address, next of kin and insurance information.
Perform basic eligibility, (i.e., TRICARE, sharing agreements, etc.).
Monitor the return to clinic orders and ensuring timely action and documentation of action for scheduling follow up appointments.
Receive and make incoming/outgoing phone calls to schedule or remind veterans of appointments.
Edit patient admission Outpatient observation to inpatient status when clinically indicated per provider order and Utilization Management (UM) note.
Assemble admission/discharge paperwork and making break down patient charts.
Coordinate inter-facility patient transfers with physicians, nurses, business practice Bene-Travel and or AOD.
Communicate with other VA or approved Non-VA community facility, providing them all necessary and requested documentation. Ensuring all required forms are completed, signed and sent to Non-VA facility in compliance with facility policy.
Process medical release of information requests in accordance with National and facility policy.
Process/Verify provider orders and notify nursing staff of STAT lab orders.
Respond to all Internal Medical Codes.
Process/Verify Medical Code labs.
Answer and direct all incoming phone call & call light system on the inpatient units.
Record patient movement on Gains & Loss sheet. Accurately track daily ward census data and reconcile census numbers with bed coordinator and VISTA. Process all emergency and non-emergency transfers to other VA facilities or Non-VA community hospitals.
Communicate daily with physicians, co-workers, supervisors & visitors in a professional manner. Representing the VHA in a professional and polite manner.
Obtain outpatient consults, return to clinic orders. Discharge summaries, discharge orders and discharge instructions in order to facilitate patient discharge.
Maintain copies of unit/hospital documents, faxes and scanning in accordance with facility policy.
Enter/edit patient movement to ensure accuracy via Patient Treatment File (PTF).
Provide administrative support to the inpatient units.
Work closely with clinicians, nursing staff, supervisors, AOD's, social workers, business practice, non-clinical staff, visitors and veterans to facility administrative duties.
During the weekend/off tours the AMSA is solely responsible for providing administrative support to the facility.
In addition, the Advanced MSA coordinates with the clinical care teams to review clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary) and closely monitoring clinic set-up to make any necessary adjustments and effectively support the needs of the clinic.
Participate in team huddles and team meetings to manage and plan patient care.
Identifying patients requiring PCP assignments before discharge & coordinating with the IDT team for assignment.
Set priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
Monitor pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).
Manage electronic wait list to verify and validate accuracy and resolve issues.
Perform administrative follow up actions.
Enter work orders.
Troubleshoot printers, phones and/or computers.
Order and obtain supplies for the unit or clinic.
Schedule primary & specialty care discharge follow up appointments.
Evaluate patient information and clinic schedule lists to determine whether patient is vested.
Work Schedule: 7:30am-4:00pm, 3:30pm-12:00am, 12:00am-8:00am; All work schedules may include weekends. The hiring official will determine the work schedule for those candidates that are selected at the time of tentative offer. Candidates who decline tentative offers will no longer be considered under this vacancy/job posting.
Financial Disclosure Report: Not required
Not requiredSupervisory status
0679 Medical Support Assistance
RequirementsRequirements Conditions of Employment
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
If you are unable to apply online view the following link for information regarding an Alternate Application.
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
NOTE: The Professional Standards Board (a peer-review group) will review the selected candidate's education and experience and recommend the grade and salary at which the candidate will be placed. For internal selectees eligible for promotion, the board will recommend grade and HR will determine step in accordance with policy.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
OtherDrug test required
Required DocumentsRequired Documents
To apply for this position, you must provide a complete Application Package which includes:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
U.S. citizens, nationals or those who owe allegiance to the U.S.
As one of the leading companies in United States, US Department of Veterans Affairs opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. US Department of Veterans Affairs also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to upgrade new experience and knowing through the company programs.
If You are interested to send an application for Advanced Med Support Assistant Jobs Detroit Februari 2021 by US Department of Veterans Affairs, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job recruitment above, you can try to read more jobs list in Detroit region from another company below.
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