Customer Service Representative John Marshall Bank Reston

Title Customer Service Representative
Date 26 September 2020
Company John Marshall Bank
City Reston

Short Description :

Reports, answering phones, filing and promoting the Banks products and services including fulfilling sales goals Excellent cash handling skills and attention to detail are essential This person will perform traditional paying and receiving teller functions with accuracy, ,…

Full Description :

has an immediate opening for a Customer Service Representative to join our Reston Branch team of qualified professionals. This person will perform traditional paying and receiving teller functions with accuracy, while providing exceptional service to each and every customer. This person will respond to customer service inquiries with a major emphasis on performing account opening and maintenance functions. Excellent cash handling skills and attention to detail are essential. Responsibilities also include customer communications, compiling memos and reports, answering phones, filing and promoting the Bank’s products and services including fulfilling sales goals.
Qualifications
  • Ability to identify and resolve customer needs
  • Excellent interpersonal and customer service skills
  • Successfully promote and refer Bank products and services
  • Maintain professional manner and appearance standards at all times
  • Solid verbal and written communication skills
  • Ability to stay calm under pressure with challenging customer situations
  • Multi-task and follow detailed instructions
  • Foster a positive and supportive team environment
Requirements
  • May be required to lift and carry up to 30 pounds in the form of computer paper, cash drawer, or other items
  • Ability to stand/sit for extended periods of time
  • Ability to operate on-line terminal and other standard office equipment including a calculator/adding machine
  • Exhibit a strong sense of honesty and integrity
Education/Experience
  • Prior cash handling experience required (minimum six months)
  • High School Diploma or equivalent required
  • Prior new account experience with financial institutions preferred
  • College Degree in Finance or Accounting or equivalent work experience preferred
  • Fluency in speaking Spanish preferred

is an Equal Opportunity Employer
XJ6

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