|Title||Customer Service Representative|
Children s Specialized Hospital is the nation s leading provider of inpatient and outpatient care for children from birth to 21 years of age facing special health challenges from chronic illnesses and complex physical disabilities like brain and spinal cord injuries, to developmental and behavioral issues like autism and mental health.
Children's Specialized Hospital is now in its third century of caring for those in need. Our Boards of Trustees, physicians, therapists, nurses, staff, volunteers, and donors remain dedicated to the very ideals of the Hospital's founders and committed to providing the best care possible so that every child who seeks our help reaches their fullest potential.
At 16 different New Jersey locations, our pediatric specialists partner with families to make our many innovative therapies and medical treatments more personalized and effective...so children can achieve more of their goals.
Responsible for providing exemplary customer service while interacting with internal and external customers. Completes pre-determination of benefits and financial clearance for new and recurring patients. Contacts insurance companies to verify patient s eligibility and benefits, as well as discuss additional financial resources to maintain the patient continuum of care. Communicates with Clinicians, Team Leads, Supervisor of IV&A and Manager of Payer Services IV&A. Verifies pre-registration information for patients ensuring that all information is in the hospital information system is accurate and complete. Maintains patient confidentiality at all times.Essential Job Functions
Constant contact with Hospital staff, parents, patients, managed care organizations and outside agencies.Physical Demands
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
This is largely a sedentary role; however, some filing is required. This would require the ability to move files, open filing cabinets and bend or stand as necessary.
RWJBarnabas Health is an
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Receiving inbound calls to discuss customer accounts. Making outbound calls to client portfolio customer accounts. This position is work remotely from home.
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