|Title||Customer Care Representative|
|Date||06 September 2020|
|Company||Genesis Call Center, LLC|
Overview: We are looking for a customer-oriented Customer Service Representative/CSR that will be the liaison to provide product/service information and resolve any emerging programs that our customer accounts might face with accuracy and efficiency across multiple industries.
Our serviced industries include roadside assistance, telecommunications mass media entertainment, home improvement retail, electricity retail, hospitality, travel, tourism, and more. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior.
The best CSRs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They love to talk. Problem-solving also comes naturally to CSRs. They are confident at troubleshooting and investigate if they do not have enough information to resolve customer issues. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Service Type: Customer Service, Technical Support, &/or Sales
Work Commitment: 15-hours per week or more
Schedule Availability: Flexible
Schedule Structure: Rep manages own schedule
Location: Nationwide except CA, CT, MD, MA, NY, OR, or WI
Training Availability: 1-4 Weeks
Job Types: Full-time, Part-time
Pay: $8.00 - $16.00 per hour
To keep team members as safe as possible, we are restricting customer assistance to phone, chat, and video support.
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