Financial Call Center Associate FIS Global Little Rock

Title Financial Call Center Associate
Date 2020
Company FIS Global
City Little Rock

Short Description :

Youll be assisting clients with account and product inquiries and preforming account maintenance on deposits and money market accounts Youll also assist customers by initiating payment investigations, maintenance request and fee reversals A job for which all ages, ,…

Full Description :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

Our team of associates are great to work with and we have an awesome team of management professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge and a desire to excel in the financial world.

What you will be doing:

You’ll be providing excellent customer service to our high value clientele who are customers of a world leader in the financial and banking industry. You’ll be assisting clients with account and product inquiries and preforming account maintenance on deposits and money market accounts. You’ll also assist customers by initiating payment investigations, maintenance request and fee reversals. It will be important that you ensure that service expectations are met and that you’re able to establish a professional rapport with each client. Other duties and responsibilities will be assigned as needed. Typically requires one-two years’ banking or financial industry experience.

  • Complete banking transactions and identify opportunities to market products
  • Maintain a comprehensive knowledge of applicable products and services
  • Participate in client loyalty programs
  • Work with various internal and external clients and other departments to resolve outstanding issues

What you bring:

  • Prefer banking background
  • Financial services or accounting experience
  • Skilful writing and communications skills
  • Must be detail oriented and have proven analytical skills
  • Possess solid working knowledge of excel MS Outlook and Word

Added bonus if you have:

  • Banking regulations experience
  • Degree in Business or Finance
  • Excellent customer service skills that build high levels of customer satisfaction

What we offer you:

  • A competitive salary with attractive benefits including private medical and dental coverage insurance
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A modern work environment and a dedicated and motivated team
  • A broad range of professional education and personal development opportunities
  • A work environment built on collaboration and respect

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

  • 401(k)
  • 401(k) Matching
  • Dental Insurance
  • Disability Insurance
  • Employee Assistance Program
  • Health Insurance
  • Paid Time Off
  • Tuition Reimbursement
  • Vision Insurance

Schedule:

  • 8 Hour Shift
  • Monday to Friday

Experience:

  • Call Center: 3 years (Required)
  • Banking: 2 years (Preferred)

Education:

  • High school or equivalent (Required)

Shifts:

  • Mid-Day (Required)

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • A job for which all ages, including older job seekers, are encouraged to apply

Benefit Conditions:

  • Only full-time employees eligible

Work Remotely:

  • No

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