In a fast paced environment Prioritizes, receives, analyzes and determines proper routing and handling of all calls related to fire and security issues, alarms, codes and drills Provides excellence in Customer Service through efficiently and accurately directing calls to appropriate ,…
Full Description :
This position represents during initial Telephone, information assistance and accessing operation support services and clinical resources. This position provides a high level of customer service in a manner consistent with 's vision, mission, goals and service standards.
Position Reports To: Contact Center Manager
Provides excellence in Customer Service through efficiently and accurately directing calls to appropriate individuals and departments using a positive and friendly tone.
Handles emergency calls in a timely and effective manner in a fast paced environment.
Prioritizes, receives, analyzes and determines proper routing and handling of all calls related to fire and security issues, alarms, codes and drills.
Appropriately manages multiple modes of communication, including but not limited to: e-mail, telephones, pagers and overhead paging.
Revises on-call schedules for Clinical and Ancillary Departments.
Updates communications database.
May train to scan patient records directly into our EMR.
Other duties as assigned.
Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.
High School diploma or equivalent (GED).
High level of phone and customer service experience.
Basic computer skills.
Able to read, write and communicate in English.
Previous phone operating or dispatching experience.
Able to read, write and communicate in English and Spanish.
O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday.
F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday.
C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday. Physical/Sensory Demands For This Position:
Walking – O
Reaching: Shoulder HeightO
Reaching: Above shoulder heightO
Reaching: Below shoulder heightO
Pulling/Pushing: 25 pounds or lessO
Pulling/Pushing: 25 pounds to 50 poundsO
Pulling/Pushing: Over 50 poundsO
Lifting: 25 pounds or lessO
Lifting: 25 pounds to 50 poundsO
Lifting: Over 50 poundsO
Carrying: 25 pounds or lessO
Carrying: 25 pounds to 50 poundsO
Carrying: Over 50 poundsO
In an office with co-workers where you are seated in a cubicle and your interactions with patients and clinical staff members are via telephone and other means of acceptable contact.