FRONT OF HOUSE TEAM MEMBER Tito’s Burritos & Wings Boonton

Title Front Of House Team Member
Date 2020
Company Tito’s Burritos & Wings
City Boonton

Short Description :

Providing a friendly environment including greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other aspects of guest service Answer phones according to standards Respond appropriately to guest concerns and communicate guest requests or ,…

Full Description :

It is believed that Tito was born in the small beach village of Todos Santos, on Mexico’s Baja peninsulaor maybe it was just outside of Haleiwa, on the North Shore of Oahu.
Then again, it might have been the town of Balboa, on the Pacific coast of Panama.
Truth is, no one’s quite sure where he’s from! Whenever he’s asked, Tito simply leansback, scratches his chin & replies (in his own language that we call “Tito-Speak”), “I come from da beach, brah. No matter where I am, I’m always at da beach!”
Spoken like a true hedonist. It’s that love for the hedonistic beach lifestyle & good times that’s at the heart & soul of Tito’s Burritos & Wings.
At Tito’s Burritos & Wings, our slogan is, “It’s all good,” & that motto applies to the whole philosophy we built our business on.
In other words, we are 100% committed to giving our customers nothing but goodness; the tastiest food, prepared & served in a casual & easy-going manner, always at a good value.
We use only the freshest ingredients in everything we prepare, every order is custom-made the way that YOU want it. It might take a few minutes longer, but we’ll make sure it’s worth the wait.
If you’re eating here, kick back & enjoy the music or watch our “wish I was there” TitoVision TV, always tuned to “da beach.”
It is our wish that you enjoy everything that Tito’s Burritos & Wings has to offer, & that you leave with an “It’s all good!” feeling.
PS: You might see Tito around the shop every once in a while, but sightings are indeed rare. After all, you can’t be a true hedonist & a workaholic at the same time!

A Duder is responsible for maintaining outstanding customer service as per Company standards,

processing sales quickly, accurately and efficiently, POS operations and safeguarding company

assets.

Tasks and Responsibilities:

  • Ensure that each guest receives outstanding service by providing a friendly environment including greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other aspects of guest service
  • Maintain knowledge and general awareness of all menu items
  • Accurately and efficiently process POS transactions and accurately maintain all cash and other media at the POS
  • Respond appropriately to guest concerns and communicate guest requests or concerns to management
  • Maintain cleanliness of tables, floors, counter and restrooms at all times
  • Check orders for accuracy and portion control
  • Deliver food to guests
  • Answer phones according to standards
  • Any other tasks as assigned by supervisor or manager

Skills and Competencies:

  • Ability to process information through a POS system
  • Ability to communicate with team members and guests
  • Ability to read, count, and write to accurately complete any documentations and process
  • payment transactions
  • Ability to operate all equipment necessary to perform the job

REQUIREMENTS
  • Physical ability to stand for extended periods and to move and handle boxes of food and supplies which entails lifting and performing all functions as set forth above
  • Ability to work varied hours/days, including nights, weekends, and holidays, as needed

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