For internal employees, maintains ITrelated hardware inventory, and provides remote assistance through the telephone and Internet to guide end users as needed At least 1year basic computing experience or comparable training or demonstrated ability, experience with current ,…
Full Description :
Desktop Technician I
Location: HealthPoint Administration Employment Type: Full-time; 40hrs/wk Would you like to have a career that makes a daily difference in people’s lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading! HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care. Position Summary: Responsible for fixing and maintaining desktop computing environment for internal employees, maintains IT-related hardware inventory, and provides remote assistance through the telephone and Internet to guide end users as needed.
Your contribution to the team includes:
Perform Moves/Adds/Changes and regular maintenance activities for desktop/laptop computers, telephones, and printers. This includes installation of new equipment and replacement of inoperable equipment.
Install and maintain software on desktop computers including system patches.
Install and upgrade IT standard operating system on new and existing computers using standard process imaging.
Educate end users regarding computer and software operations, including basic “how to’s” and best practices (typically performed one on one during daily tasks).
Perform basic network troubleshooting and diagnosis of connectivity issues – including cabling, IP addressing and network drivers/settings – and communication with Network Technician for additional troubleshooting.
Update changes to current technical support documentation.
Use basic understanding of relevant IT Information Protection Policies to ensure compliance.
Manage IT inventory assets for both inbound and outbound equipment.
Must have’s you’ll need to be successful:
High school diploma or equivalent required.
At least 1-year basic computing experience or comparable training or demonstrated ability, experience with current Microsoft Desktop OS, IP Networking, computer hardware and PBX telephone systems required.
CompTIA IT Fundamentals required or equivalent
Proof of immunity to varicella, measles, mumps and rubella is a condition of employment. Prospective employees must provide proof at time of offer. If you know about the following it’s a plus:
CompTIA A+ or Microsoft MCP preferred
Wiring class EIA/TIA certified or equivalent
HealthPoint is committed to offering all employees a competitive compensation, benefits and several other perks.
Medical, Dental, Vision, Disability Coverage
Employee Assistance Program
Generous PTO Plan
Opportunity Time Off (extended time off for staff to invest in themselves)
Retirement Plan with Employer Match
Voluntary plans at a discount, such as life insurance and identity theft insurance
Third Party Perks Discounted Movie Tickets, Travel, Hotels, and more
To learn more about HealthPoint, go to www.healthpointchc.org! #practiceyourpassion It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.