Medical Scheduling Call Center TriCity Cardiology Mesa

Title Medical Scheduling Call Center
Date 2020
Company TriCity Cardiology
City Mesa

Short Description :

Staff member, department workgroup, secretary, or physician appropriately referencing any paging protocols for accuracy Answers all incoming calls in all assigned phone queues per the TCC Service Standards This position serves as a key communication and scheduling ,…

Full Description :

If you are seeking to join a stable and established organization with high employee and patient satisfaction ratings, then is for you! has been serving the healthcare needs of the East Valley for over 40 years.

We are searching for a Communications Specialist to join our dynamic team! If you enjoy working in a fast-paced environment for a company that truly cares about the service provided to their patients and putting quality care first, this may be an ideal position for you!

has a vision “To be among the best providers of cardiovascular care in the entire country and be a place where employees want to work, patients want to receive care and physicians want to practice.”

Consistent with our vision, we constantly strive to improve our employee satisfaction. has been voted a Top Place to Work by the Phoenix Business Journal. Annual employee satisfaction surveys are conducted to obtain feedback on how we can continue to make the best place to work.

  • Position Location: East Mesa
  • Schedule: Monday-Friday, 8am-5pm

This position serves as a key communication and scheduling representative for incoming calls into the practice. This position works collaboratively with the staff and supervisors from all departments, physicians, and outside facilities to ensure a smooth communication process for the caller.


  • Answers all incoming calls in all assigned phone queues per the TCC Service Standards.
  • Learns all phone queues including: Switchboard Operator, Operator, Scheduling, New Patient Scheduling, Hospital, Referring Physician, ACC and refills.
  • Schedules, cancels, reschedules, and/or confirms appointments appropriately documenting all pertinent information in the schedule.
  • Works with patients, referring physicians and their staff, hospital staff appropriately and courteously to provide optimal customer service.
  • Triages calls or pages calls to the appropriate staff member, department workgroup, secretary, or physician appropriately referencing any paging protocols for accuracy.
  • Registers and creates charts for New Patients per the PCP order/referral and obtaining all pertinent demographic, insurance, and clinical information and documenting completely in the schedule and the chart.
  • Works various Task Buckets for Scheduling and completes scheduling tasks as requested per physician orders.
  • Enrolls patients in the Patient Portal if not already enrolled.
  • Works the Fax Folders, Medical Referrals, Website Messages, and Patient Portal Inbox for New Patient Appointments, Established Patient appointments, Testing appointments, and Incoming Orders.

Note: The essential functions outlined in this job description are intended to describe the general content and requirements of the position. They are not intended to be an exhaustive statement of all duties, responsibilities or qualifications associated with the position.



  • High school diploma or GED required.
  • 40 wpm typing
  • Two years of experience as a telephone receptionist/customer service rep.
  • Demonstrated critical thinking ability in order to resolve problems and carry out instructions.
  • Knowledge of basic computer and math skills.
  • Ability to multi task.
  • Excellent verbal communication skills in an effective, clear, calm, friendly and professional manner.
  • Ability to effectively communicate to all internal and external customers.
  • Manages tasks in a timely fashion.
  • Ability to read and interpret documents.


  • Customer service experience from an organization recognized for exceptional customer service.

In addition to fostering a positive work environment with internal career growth opportunities for our employees, we offer a generous comprehensive Total Rewards Package that includes:

  • Competitive wages
  • Monday-Friday work schedules
  • Health, Dental & Vision Coverage (1st of the month following 60 days of employment)*
  • 401(k) retirement plan*
  • Paid Time Off (PTO)*
  • Paid Sick Leave (PSL)
  • 7 Company Paid Holidays*
  • 100% Company Paid Life Insurance*
  • Supplemental Insurance*
  • Employee Assistance Program
  • Employee discount program offering exclusive pricing to thousands of retailers
  • Available for full-time, regular employees of after meeting certain eligibility requirements

is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or veteran status or any other characteristic protected by applicable federal, state, or local law. It is our intention that all qualified applicants be given equal employment opportunity and that selection decisions be based on job-related factors.

For more information about career opportunities with , please visit our website:


At , patient satisfaction is a top priority. Our team of physicians and staff are dedicated to providing high quality care and outstanding patient service so that every encounter is a positive experience! To maintain the highest degree of patient confidence, the practice relies on the Press Ganey system for scoring patient satisfaction.

Each of our board-certified physicians are dedicated to bringing only the best cardiovascular care to their patients based on clinical guidelines established by their specialty boards and fellowship programs. Each one is a leader in his or her field of specialty, many earning the distinction of “Top Doctor” recognition by Phoenix Magazine since the practice was established in 1979. As graduates from some of the nation’s leading medical schools and fellowship programs, the team of physicians enjoys a national reputation for excellence and achievement.

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