Patient Relations Specialist University of Utah Health Care Salt Lake City

Title Patient Relations Specialist
Date 2020
Company University of Utah Health Care
City Salt Lake City

Short Description :

May be required in some areas Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers Anticipates the needs of the patients and guests then responds in an accurate and timely manner ,…

Full Description :


As a patient-focused organization, exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

This position provides exceptional care for our patients and guests by offering them professional service and creating a memorable patient experience. The incumbent accurately and professionally handles all desk operations including, but not limited to, all phases of the patient registration and scheduling process. They will also advise patients on financial obligations which may include the establishment of payment plans. The core responsibilities of this role maximize efficiency through facilitating and ensuring the accuracy of the information flow between medical staff, hospital staff and other various departments.

  • Greets and directs patients to their correct destinations both in person and over the phone. Anticipates the needs of the patients and guests then responds in an accurate and timely manner.
  • May be required to utilize, troubleshoot, and assist patients and family with a check-in kiosk.
  • Schedules patient appointments and contacts patients for rescheduling, missed appointments and appointment reminders.
  • Completes patient admission and registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.
  • Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
  • Reconciles cash against daily charge and cash reports.
  • Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
  • Acts as a liaison between patients, guests, back office staff and providers.
  • Assists patients with automated medical record access, as needed.
  • Manages inventory and maintenance.
  • May be required to drive patients from the hospital to designated locations.
  • Performs other duties, as required.
Knowledge / Skills / Abilities
  • Demonstrated potential ability to perform the essential functions of the job as outlined above.
  • Ability to maintain a professional demeanor in stressful or difficult situations.
  • Ability to provide care appropriate to the patient demographic served.
  • Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers.
  • Ability to communicate with patients in a confidential, professional manner using tact and diplomacy.
  • Ability to assess data regarding the patient's status and provide care, as detailed in the department's policies and procedures manual.
  • Demonstrated excellent communication, interpersonal, organizational and follow-through skills.
  • Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast paced environment.
  • Ability to work efficiently and independently.
  • Demonstrated computer skills and an ability and willingness to learn new applications and software, procedures and processes.
  • Ability to assimilate data from various sources.
  • Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected.
  • Ability to navigate a facility with multiple providers and services.
The Company: Qualifications Required
  • One year of office experience, customer service experience, or the equivalency.
  • Current, valid Utah driver's license at time of hire may be required in some areas.

Recomended Jobs


Date : 13 August 2020 | Company : The Anniversary Inn | Location : Salt Lake City

Book reservations, receive payments, sell retail items, and smile a friendly welcome to our Guests. FRONT DESK CLERK- The Anniversary Inn needs a part time…


Date : 13 August 2020 | Company : Apartment Management Consultants, LLC | Location : Salt Lake City

Leasing Consultants act as the community's sales representative by greeting clients, presenting the features and benefits of their community, and properly…


Date : 13 August 2020 | Company : The Anniversary Inn | Location : Salt Lake City

Anniversary Inn needs an organized, fast-paced, detail oriented person who loves to clean and work mornings (you'll be done about the time the kids get home…

  Car Washer West Valley

Date : 13 August 2020 | Company : Enterprise Holdings | Location : West Valley City

Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.

  Production Operator

Date : 13 August 2020 | Company : DS Services | Location : Salt Lake City

DS Services is dedicated to achieving its mission of becoming America's favorite water, coffee and tea service provider where consumers live, work and play.