Ensures a highquality guest experience by employing tools such as table touching and proactivity in resolving potential guest issues Supervisory position primarily responsible for leading a shift and people and processes for delivering superior food and beverage service ,…
Full Description :
POSITION SUMMARY: Supervisory position primarily responsible for leading a shift and people and processes for delivering superior food and beverage service to restaurant guests within the restaurant according to Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service.
ESSENTIAL DUTIES AND TASKS:
Assists in supervising Restaurant Environment during scheduled shifts with very limited decision making authority:
Ensures prompt, friendly service according to company guidelines
Builds a culture using the Vision / Mission statement to guide People, Profits, and Guest Experience
Ensures the immediate response and correction of all verbal guest complaints
Ensures a high-quality guest experience by employing tools such as table touching and proactivity in resolving potential guest issues
Teaches and enforces alcohol awareness
Assist in maintaining adequate inventory levels
Ensures product preparation and presentation uncompromisingly meeting company standards
Ensures effective safety and security programs according to company policy and government standards and reports any concerns to Associate or General Manager
Promotes restaurant organization, cleanliness and sanitation
Completes basic assigned administrative functions associated with restaurant opening and closing procedures
Ensures cash handling procedures are completed according to company and brand policy
Manages service of alcohol according to all state and federal laws and regulations, as well as company and brand and policies and standards
Accepting and auditing deliveries
Assists in supervising Team Member performance
Operates with a high degree of Professionalism, Ethics and Integrity, maintaining a role-model image
Performs other related duties as required and assigned
EQUIPMENT/ COMPUTER SKILLS:
Point-of-sale computerized system
Soda fountain operation
Tabletop Electronic Device
Office equipment such as computers, printers, and scanners.
Broiler, Grill and Mid Stations within a kitchen
Weight and measurement devices
Cooking tools and utensils
Dishwashing station and equipment
Operation of cleaning tools such as cleaning cloths, buckets, brooms, mops, hoses
Pots, Pans and trays
Computer monitor and kitchen order management systems
Operation of blenders, frozen drink machines, and other bar equipment
SUPERVISORY RESPONSIBILITY: Any hourly Team Member on shift at the given time
21+ years old
ServeSafe Alcohol Certification a plus
Reading, writing, basic math and verbal communication skills in English is required
Bi-lingual experience a plus
Reliable transportation and government issued driver’s license required
High School Degree or GED required
Proven ability to handle complex customer service situations
Ability to pass company background check
1-2 years of supervisory experience, preferably in a casual dining or bar service capacity
Ability to work 20-40 hour work weeks and flexible schedule consisting of mornings, mid-day shifts, evenings, weekends and holidays
Organization and planning
Attention to detail
Ability to wipe down table tops, table legs, pick up debris off of the floor, and wipe down booth seats in the bar area of the restaurant.
Transports plates, glasses, and baskets to and from the service bar and kitchen more than 30 times per shift.
Mobility required during the entire shift.
Transports glass racks and cases up to 25 pounds up to 15 times per shift.
Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in length.
Must have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift as much as 50 pounds.
Frequent immersion of hands in water every five (5) minutes throughout a shift.
Must be able to speak clearly and listen attentively to guests and other employees.
WORKING CONDITIONS: Subject to wet floors; loud noises; fast-paced; outdoor conditions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.