General Manager Ayer & Goss Henniker

Title General Manager
Date 2020
Company Ayer & Goss
City Henniker

Short Description :

Or an equivalent combination of education and experience is required Directs local field operations working with employees Maintains an understanding of all federal and state laws and regulations pertaining to petroleum distribution and propane account management There ,…

Full Description :

This position oversees energy distribution and propane service operations in a local geographic area. The General Manager supervises both salaried and non-exempt front-line non-exempt employees in his or her local market. This position seeks to build a growth culture, achieve a high level of customer satisfaction and loyalty while meeting or exceeding efficiency and profitability objectives.

Essential Functions:

  • Directs local field operations working with employees. Attains a thorough understanding of the function and goals of each functional area.
  • Is the “face” of Ayer and Goss in his or her local market and seeks market growth through community contacts, staying abreast of competitive forces in the marketplace, enthusiastically promoting company sales and marketing campaigns, and encouraging employee sales involvement.
  • Retains customers by providing exceptional service.
  • Guides the execution of our delivery and propane growth strategy.
  • In collaboration with the Director, participates in the resolution of a variety of challenging situations including customer relationships and employee disciplinary issues. Leverages Human Resources and other shared services as needed.
  • Participates in preparation of the annual operating and capital budget and analyzes monthly financial statements identifying and responding to variances from budget.
  • Actively participates in the selection, development and retention of competent and motivated employees in all functional areas. Coaches and develops direct reports and provides ongoing performance feedback.
  • Evaluates performance of direct reports through the Performance Scorecard. Evaluates/calibrates scorecards for all positions in area of responsibility. Makes recommendations in the annual merit wage increase process.
  • Maintains a thorough knowledge and understanding of policies, procedures, and programs. Maintains an understanding of all federal and state laws and regulations pertaining to petroleum distribution and propane account management.
  • Attains a thorough understanding of the customer management system along with other systems for accounting and financial control.
  • In collaboration with the Director, makes decisions relating to the fleet, buildings, grounds, and bulk plants.
  • Promotes safety programs and is an advocate for safety.
  • Sets a high standard of corporate image, promotes a harmonious and productive working environment, and upholds the integrity of company policies and procedures.

Other Tasks:
Participates in special projects as needed or assigned.

Experience:
This position requires a minimum of 5 years’ experience leading people. A minimum of 5 years’ experience managing a full-service energy operation is strongly preferred.

Other Attributes Required:

  • Strong communication skills
  • Good judgment and the ability to make timely decisions
  • Strong delegation skills
  • Effective performance management experience
  • Demonstrated budget and financial analysis experience
  • Exhibits Dead River Company core leadership competencies including:
    • Business acumen o Hiring and staffing
    • Building effective teams o Integrity and trust
    • Customer focus o Priority setting
    • Drive for results o Strategic agility

Education:
A bachelor’s degree in business administration or related field or an equivalent combination of education and experience is required.

Equipment and Tools Used:
Basic office and computer related equipment.

Contacts:
This position deals frequently with customers, community business contacts, equipment suppliers, supervisors and other employees at all levels within the company

Decisions Made:
This position is called upon to make important decisions relating to customer relationships, staffing, employee relations, profitability, and other operational matters. Major decisions are made in consultation with the Director.

Safety Considerations:
This position has a major role in the Market’s safety program. The company has both large deductible and self-insured insurance programs in place. Success of these programs is dependent on the Market Manager’s leadership and commitment to reducing employee injuries, vehicle accidents, and liability claims. The position personally has safety considerations relating to vehicle safety, trip/slip/fall hazards, and ergonomics issues in the office.

Work Environment:
Significant time is spent in an office setting with controlled temperatures. Time is also spent outside the office in various settings including all weather conditions and temperatures.

Physical Requirements Analysis:
  • The position requires frequent sitting, standing, and walking
  • There is frequent use of the fingers to write, input data into a computer system, and handle paperwork
  • There is frequent communication involving both speaking and listening in person and over the telephone

Weight or Force Moved:
There is rarely a need to lift or move an object weighing more than 25 pounds.

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