2+ year of experience in customer service or help desk capacity Tracks prescription fulfillment for all medications internally and externally fulfilled and confirms medication delivery, education and medication start date for coordination of treatment plan initiation and ,…
Full Description :
Salary Grade: 113
Location: Nashville TN
FT/PT Status: Regular Full Time
Hours: 8:30AM5:00PM Responsibilities / Essential Functions: **This position is not open to outside services**** The Therapy Coordinator will provide treatment plan harmonization and care coordination through central scheduling for patients beginning oral treatment or combination oral and IV oncolytic therapy. Serving as a liaison between pharmacy and clinics in coordination of care and resources for drug access, assistance and appropriate scheduling of all follow up care.
Serves as the point of contact for new patient whose therapy will consist of oral or multi-modality routes of delivery.
Ensures collaboration among clinic and pharmacy teams in coordination of drug access for prior authorizations and co-pay assistance.
Tracks prescription fulfillment for all medications (internally and externally fulfilled) and confirms medication delivery, education and medication start date for coordination of treatment plan initiation and scheduling of next physician and/or lab appointments.
Assists in coordinating medication access activities such as completion of required paperwork for assistance including manufacturer free drug programs.
Cross trains with pharmacy staff to perform logistics and point of sale activities.
Provides on-boarding information in alignment with accreditation requirements to all new patients.
Triage incoming phone calls to appropriate pharmacy staff.
Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make decisions
Demonstrates excellent customer service and communication skills.
Performs other duties and responsibilities as assigned
Knowledge, Skills & Abilities: • Excellent communication and customer service skills
Strong decision making and analytical abilities
Detail orientation and communication/listening skills
Highly developed sense of integrity and commitment to customer satisfaction
Ability construct and apply multi-faceted approach to problem-solving
Demonstrated passion for excellence with respect to treating and caring for customers.
Possess a strong work ethic and ability to work independently while maintaining a team player mentality
Ability to consistently perform detail oriented tasks with precision and accuracy
Ability to anticipate needs and devise plans of action proactively and on demand.
Strong organization skills
Proficiency in mediating multiple parties and factors to collaborative outcome
Qualifications & Requirements: • High school graduate or equivalent with GED.
2+ year of experience in customer service or help desk capacity
Experience with multi-line telephones and electronic medical records
Healthcare experience preferred
Physical Requirements: • Able to travel to satellite clinics when necessary