|Title||Client Services Specialist|
|Company||FGG Spa, LLC|
Are you passionate about sales, wellness, and most importantly PEOPLE? Hand & Stone Massage and Facial Spa of Fredericksburg is expanding our team of spa sales professionals! Our ideal candidate is a responsible, driven individual with excellent communication skills and a winning personality. We are looking for someone interested in a long-term role in a stable and positive environment with tremendous opportunity for professional growth. Candidates with prior spa industry experience or membership-driven sales is a plus, but not a requirement for consideration.
Our goal is to provide our clients and members with a world-class experience, and our Spa Associates are a critical link in ensuring that our clients' experience in our spa is nothing short of exceptional! Our Spa Associates are the "front line" in our business, and the first impression our clients have of our spa. They provide an exceptional experience through both face-to-face and phone interactions with our clients. As the liaison between our clients and our Service Providers, Spa Associates work to educate clients and members on our services and products, and help to guide them to get the most out of their visit. Our Spa Associates are expected to educate clients on enhancements and upgrade options for their service, and to sell memberships and gift cards.
Key Functions of the Role
Hand & Stone is a national franchise that specializes in massage, facial, and hair removal services. With over 450 locations across the country, the Hand & Stone brand is a leader in the membership-based spa service industry. is the largest Hand & Stone franchisee in the system. We have grown to 16 locations across 5 states, and we are still growing! We are a family-owned business and providing a World-Class Client Experience is our top priority.
We can’t wait to meet you!
Answering phone calls and maintaining relationships with our clients is a breeze because of your exceptional ability to communicate. High school diploma or GED.
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