Client Services Specialist FGG Spa, LLC Fredericksburg

Title Client Services Specialist
Date 2020
Company FGG Spa, LLC
City Fredericksburg

Short Description :

Clients on enhancements and upgrade options for their service, and to sell memberships and gift cards As the liaison between our clients and our Service Providers, Spa Associates work to educate clients and members on our services and products, and help to guide ,…

Full Description :

Are you passionate about sales, wellness, and most importantly PEOPLE? Hand & Stone Massage and Facial Spa of Fredericksburg is expanding our team of spa sales professionals! Our ideal candidate is a responsible, driven individual with excellent communication skills and a winning personality. We are looking for someone interested in a long-term role in a stable and positive environment with tremendous opportunity for professional growth. Candidates with prior spa industry experience or membership-driven sales is a plus, but not a requirement for consideration.

Position Summary

Our goal is to provide our clients and members with a world-class experience, and our Spa Associates are a critical link in ensuring that our clients' experience in our spa is nothing short of exceptional! Our Spa Associates are the "front line" in our business, and the first impression our clients have of our spa. They provide an exceptional experience through both face-to-face and phone interactions with our clients. As the liaison between our clients and our Service Providers, Spa Associates work to educate clients and members on our services and products, and help to guide them to get the most out of their visit. Our Spa Associates are expected to educate clients on enhancements and upgrade options for their service, and to sell memberships and gift cards.

Key Functions of the Role

  • Provide exceptional service and experience to each client through phone and in-person interactions
  • Communicate sales promotions and service options with clients
  • Promote health and wellness benefits of massage therapy and skincare
  • Membership education and sales
  • Schedule/Confirm appointments and balance the daily appointment book
  • Passionately promote products and services with effective, clear communication
  • Communicate with Service Provider team and maximize appointment book
  • Computer data entry

Role Requirements

  • Proven passion for communicating with people and providing consistent, exceptional service
  • Capability to work flexible hours including mornings, nights, weekends and holidays
  • Excellent verbal and written communication skills
  • A fast learner with a positive attitude
  • Computer proficiency; knowledge of Millennium booking/POS systems is a plus
  • A strong team player with the ability to work independently under minimal supervision
  • Excellent organizational skills including attention to detail and multi-tasking
  • Critical thinking skills, including customer conflict resolution
  • Have reliable transportation to/from work

About

Hand & Stone is a national franchise that specializes in massage, facial, and hair removal services. With over 450 locations across the country, the Hand & Stone brand is a leader in the membership-based spa service industry. is the largest Hand & Stone franchisee in the system. We have grown to 16 locations across 5 states, and we are still growing! We are a family-owned business and providing a World-Class Client Experience is our top priority.

Benefits

  • Competitive hourly base pay with generous commissions and bonusesEarning potential is practically unlimited for high performers!
  • Paid training
  • Professional and safe working environment
  • Referral bonuses available
  • Employee discounts
  • Opportunity for professional growth

We can’t wait to meet you!

Recomended Jobs

  Administrative Assistant

Date : 06 June 2020 | Company : ECS Mid-Atlantic, LLC | Location : Fredericksburg

Answering phone calls and maintaining relationships with our clients is a breeze because of your exceptional ability to communicate. High school diploma or GED.


  RURAL CARR ASSOC/SRV REG RTE

Date : 05 June 2020 | Company : United States Postal Service | Location : Fredericksburg

Applicants must have a valid state driver’s license, a safe driving record, and at least two years of. Applicants must have a valid state driver's license and…


  ASSISTANT RURAL CARRIER (ARC)

Date : 05 June 2020 | Company : United States Postal Service | Location : Fredericksburg

Applicants should have a valid state driver’s license, a safe driving record and at least two years of. Applicants must have a valid state driver's license and…


  Field Service Technician

Date : 05 June 2020 | Company : Crystal Clear Water Treatment | Location : Fredericksburg

Must have a good driving record. This is an entry level position starting at $14.00 per hour. Established water treatment company seeking laborer/service…


  Production Worker

Date : 05 June 2020 | Company : Mid Atlantic Rubber | Location : Fredericksburg

Mid-Atlantic Rubber (MAR), Is looking for someone who can work in manufacturing. Then will have to wash them (rinse through water) and air dry.