|Title||Supervisor Contact Center Temple|
|Date||30 May 2021|
|Company||Baylor Scott & White Health|
Live calls according to established procedures Monitors all outbound and inbound activities of the team according to performance standard goals Acts as information source to ensure resolution of customer inquiries and complaints ,…
Performs routine call quality reviews on recorded or live calls according to established procedures Monitors all outbound and inbound activities of the team according to performance standard goals Acts as information source to ensure resolution of customer inquiries and complaints Handles escalations on an as needed basis
As one of the leading companies in United States, Baylor Scott & White Health opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Baylor Scott & White Health also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to upgrade new skills and erudition through the company programs.
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