Excellent customer service during their stay along with greet guests in a timely manner while giving them an excellent check in/checkout process Maintain and ensure front desk and lobby area are neat, organized and appealing and presentable to guests Answer inquiries regarding ,…
Full Description :
The Front Desk agent is responsible for providing guests with excellent customer service during their stay along with greet guests in a timely manner while giving them an excellent check in/checkout process.
Responsible for selling services and amenities
Manage phone activity including providing general knowledge to callers.
Answer inquiries regarding Ranch services and registration by letter, by telephone and in person.
Provide quotes for room rates and up-sell the guest when possible.
Responds to guest inquiries.
Assist in coordinating the Front Desk and the Housekeeping Department.
Manage walk-in traffic. Smile and greet customers in a welcoming manner.
Register and assign rooms to guests.
Provide register guests information about services available at the ranch and points of interest around town and surrounding areas.
Verify that the correct charges and credits are posted to the corresponding guest folio.
Collect payment for charges on the guest folio.
Resolve guest complaints within scope of authority; otherwise refer the matter to the management.
Follow security and safety standards at all times.
Maintain and ensure front desk and lobby area are neat, organized and appealing and presentable to guests.
Adhere to Tanque Verde Ranch Code of Conduct and uniform standards
Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
Minimum requirements This position requires high school diploma or GED and two years guest service experience preferably in the hospitality industry. Two years cash handling experience preferred. Personal characteristics:
High degree of professional and personal integrity
Strong inter-personal skills
Ability to prioritize in order to meet deadlines
Abilities required This position requires the ability to stand, and, walk, 4 to 5 hours at a time, climb stairs, reach, and bend. The position also requires that the manager be able to read basic chemical labels and write in complete sentences in submitting reports and assessments. The position requires manual dexterity and may also require the ability to lift over 20 pounds occasionally. The ability to handle guest and staff complaints with a calm and professional manner is of the utmost importance.