Front Desk Agent Holiday Inn Express Branford Ct. Branford

Title Front Desk Agent
Date 2020
Company Holiday Inn Express Branford Ct.
City Branford

Short Description :

Reservations and providing information about rooms, rates and amenities Work experience as a Hotel Front Desk Agent, Receptionist or similar role We are looking for a Hotel Front Desk Agent to serve as our guests first point of ,…

Full Description :

Job brief 3pm-11pm Shifts possible night audit 11pm-7am if someone calls out.

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Enroll them in rewards programs
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Maintain updated records of bookings and payments

Requirements

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software a plus, will train.
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude to its fullest
  • Excellent communication and organizational skills

Being able to multitask is key can be a fast pace atmosphere.

Job Type: Part-time

Pay: $12.00 per hour

Benefits:

  • Paid Time Off

COVID-19 considerations:
We require masks worn and you are behind a window as well.

Experience:

  • Front Desk: 1 year (Preferred)
  • hotel: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

Language:

  • Spanish (Preferred)

Communication method(s) used:

  • Email
  • Phone
  • In person

Hours per week:

  • 20-29

Typical start time:

  • 3PM

Typical end time:

  • 11PM

This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused
  • Innovative -- innovative and risk-taking
  • People-oriented -- supportive and fairness-focused
  • Team-oriented -- cooperative and collaborative

This Job Is:

  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education

Schedule:

  • Weekends required
  • Night shift
  • 8 hour shift
  • On call

Work Remotely:

  • No

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