One Stop Coordinator Brandman University Irvine

Title One Stop Coordinator
Date 2020
Company Brandman University
City Irvine

Short Description :

And administrative policy and procedures, tutorials, coursework, supervised student contact sessions, and providing direct support to the One Stop receptionist position Email, chat, and telephone response and/or routing of inquiries amp issues raised by online students specifically ,…

Full Description :

Please Note: Internal Employees, please use the Workday Dashboard career section to apply for the position.
Why join Brandman?
Competitive compensation and benefits promote your health and well-being. Brandman embraces inclusion, promotes corporate responsibility, and applies sustainable practices on the job and in the office.
Exceptional Benefits
At , we value the personal health and financial well-being of our employees. Our affordable and flexible benefits packages truly encompass our mission and values by giving our employees peace of mind to allow them to focus on their professional development and other important aspects in their lives. Our benefits include:
  • Variety of Medical, Dental, and Vision coverage
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA)
  • Employee Assistance Program (EAP)
  • Wellness Programs (Physical and Mental Health Challenges, Campus Events)
  • Robust and comprehensive Retirement Plan (Basic, Supplemental, Roth options)
  • Employer matching and mandatory contribution by
  • Tuition Remission (Brandman and Chapman)
  • Professional development through online learning and training tools
  • Service/Recognition awards
  • Paid time off
This is an entry level position in the Online One Stop professional path. Phase I includes serving as the initial telephone and/or email gateway for Online One Stop services by routing queries to appropriate online One Stop staff and providing general information related to online One Stop processes and policies. Phase II consists of immersion into the comprehensive One Stop Training program acquiring extensive knowledge of One Stop Service requirements which may include; financial aid, student accounts, registration, program evaluation, academic and administrative policy and procedures, tutorials, coursework, supervised student contact sessions, and providing direct support to the One Stop receptionist position. Incumbent also performs other Student Services duties as assigned.
TYPE OF SUPERVISION RECEIVED:
General direction from the Online Assistant Director, One Stop Specialist, incumbent will provide information and make decisions, incumbent will conduct business using reflected authority following established policies and procedures
POSITION DUTIES AND RESPONSIBILITIES:
Essential functions: 100% of time
Email, chat, and telephone response and/or routing of inquiries & issues raised by online students specifically related to financial aid, student accounts, registration, degree program evaluation, articulation, academic policy and procedures, petition processes, graduation/degree conferral, transcripts, and other records related questions
Immersion into One Stop training program
Serve as back-up for telephone/email response during training period
Participate in supervised student contact sessions
Perform other duties as assigned
Non-Essential Functions of the Job:
None identified at this time
POSITION SPECIFICATIONS AND REQUIREMENTS:
Special Conditions of Employment: Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work. Position may require flexible hours particularly given campuses’ extended hours of operation. Applicants for this position are subject to a background check.
Previous Experience:Desired:
1+ years of experience in Direct Customer relations preferably in higher education service environment
1+ years of experience working with enterprise software systems, telephonic systems, document imaging systems
Demonstrated experience in problem solving/problem resolution
Excellent oral, written, interpersonal and quantitative skills, demonstrating ability to communicate effectively with a diverse population, either online, via phone, or in person
Demonstrated experience working in a high volume active environment calling for independent, proactive thinking skills
Strong desire to be part of a very collaborative team centered environment which emphasizes creativity, out-of-the box thinking
Demonstrated understanding of higher education academic policy and procedure requirements
Demonstrated ability to maintain a supportive, calm service demeanor when dealing with upset or challenging students/clients
Demonstrated knowledge and experience in using an Office suite of products including email, Outlook, excel, PowerPoint, etc.
Experience in dealing with veterans/military related assistance guidelines
Knowledge and Education:
Associate’s degree or equivalent combination of experience and education; bachelors degree desired
Machines, Tools, Equipment, Electronic Devices and Software: Administrative software, Office Suite, ImageNOW, Wimba
Contact with Students: Daily
Contact with Faculty and/or Staff: Daily
Contact with Community and Vendors: Periodically
Please Note: Internal Employees, please use the Workday Dashboard career section to apply for the position.
Equal Employment Opportunityis committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. Brandman prohibits all forms of discrimination and harassment on the basis of age, ancestry, color, religious creed (including religious dress and grooming practices), disability (mental and physical), marital status, medical condition, genetic information, military and veteran status, national origin (including language use restrictions), race, sex (including pregnancy, childbirth, breastfeeding, and/ related medical conditions), gender, gender identity, gender expression, sexual orientation, or any other characteristic protected by local, state or federal law.
Reasonable Accommodation – provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at burecruiting[at]brandman.edu .

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