Sales Team Member Michaels Langhorne

Title Sales Team Member
Date 2020
Company Michaels
City Langhorne

Short Description :

Processes to ensure truck standards are followed and completed within budget Educate customer on Voice of Customer VOC survey Execute cash handling to standards Engage customers on benefits ,…

Full Description :

We're here for the makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! Help customers shop our store and be able to find what they’re looking for. Maintain store recovery standards to deliver our Brand Promises. Prevent shrink with great service. Deliver friendly customer service.

Major Activities

  • Adhere to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards
  • Provide a fast and friendly check out experience; execute cash handling to standards
  • Engage customers on benefits of Rewards program and complete enrollments
  • Educate customer on Voice of Customer (VOC) survey
  • Merchandise recovery and maintenance
  • Support the merchandise return / go back process and general store recovery
  • Acknowledge customers, help locate product and provide solutions
  • Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
  • Support shrink and safety programs
  • Assist with Omni channel processes
  • execute a well merchandised and in stock store
  • Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
  • help customers shop and find what they are looking for
  • Cross trained in Custom Framing selling and production
  • Other duties as assigned

Preferred Type of experience the job requires

  • Retail and/or customer service experience preferred

We are an Equal Opportunity Employer. Check out our EEO policy https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf [eeoc.gov

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