Resident Service Coordinator- Park View Oak Crest Enterprise Residential, LLC Harleysville

Title Resident Service Coordinator- Park View Oak Crest
Date 2020
Company Enterprise Residential, LLC
City Harleysville

Short Description :

Develop and maintain relationships with appropriate social service agencies and local government agencies in order to create partnerships which support strong resident programming Ability to work independently and under own initiative Develop and ,…

Full Description :

Department Sales and General & Admin
Location Harleysville PA
Entity Enterprise Residential, LLC
Job Summary Participate in the development, organization, and execution of activities associated with Resident Services Department for the purpose of providing programs, activities, and services that improve the quality of life for the Residents of the Community. Job Responsibilities
  • Consistently and genuinely demonstrate the HEROES principles of HELPFUL, ENGAGED, RESPONSIVE, OUTSTANDING, EXCELLENCE and SUCCESS in all activities and interactions.
  • Identify, plan, market, organize and conduct a variety of resident programs, activities and services.
  • Provide excellent customer service while achieving or exceeding the company’s goals and objectives.
  • Ensure that the resident services offered comply with all company polices and requirements as provided by the Resident Services Coordinator.
  • Provide general case management (including intake) and referral services to all residents needing such assistance.
  • Implement and execute the Resident Service Plan.
  • Maintain a directory of dependable and affordable service providers for commonly needed services.
  • Provide feedback on the effectiveness of resident services programs at the community level to the Resident Services Coordinator along with suggestions for improvement.
  • Work closely with the Resident Association (where applicable) and individual residents to deliver activities that meet social, health, and recreation needs.
  • Develop and maintain relationships with appropriate social service agencies and local government agencies in order to create partnerships which support strong resident programming.
  • Maintain strict adherence to the federal Fair Housing Act, which prohibits "any preference, limitation, or discrimination because of race, color, religion, sex, handicap, familial status, or national origin, or intention to make such preference, limitation or discrimination."
  • Develop and maintain a monthly newsletter and activities calendar.
  • Ensure proper documentation is being maintained at the site in accordance with all applicable requirements of regulatory agencies.
  • Ability to access all areas of the community.
  • Other duties as assigned.

Supervisory Responsibilities:
Manages: Resident Services Associate(s). Carries out supervisory responsibilities in accordance with Enterprise Residential policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Qualifications
  • Experience working with special needs populations including seniors, persons with disabilities, and low- income populations.
  • Ability to work with culturally diverse populations.
  • Ability to work independently and under own initiative.
  • Proficient working knowledge of and ability to advocate, organize, problem solve, and provide results for the elderly and people with disabilities.
  • Proficient knowledge of Microsoft Office Suite.
  • High School Diploma or G.E.D.
  • Possess and maintain a valid in-state driver’s license.
Additional Information

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of the job, the associate is often required to read, write, stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands, and arms, balance, stoop, kneel, crouch, talk, and/or hear. An individual in this position will be required to lift or carry weight up to 25 lbs.

Work Environment

While performing the duties of this job, the associate is exposed to minimal to moderate noise. The associate may be required to work extended periods of time at a computer terminal. The associate occasionally works in outside weather conditions and is occasionally exposed to wet, hot, humid, and/or extreme cold conditions.

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