Eng 2, XOC Comcast Atlanta

Title Eng 2, Xoc
Date 2020
Company Comcast
City Atlanta

Short Description :

The customer experience think and act in ways that put our Engineer 2 performing Video Desk duties performs the following Available tools to monitor ,…

Full Description :

Business Unit:

Job Summary:
Responsible for being the escalation point of contact for all high level
break/fix and maintenance issues or events for the OC. Provides subject
matter expertise for CRAN, CMTS, transport, Video, CDV, HSI and works
closely with the engineering teams. Performs a variety of highly
complex analytical duties in the planning development, testing, and
evaluation of ’s network. Responds to escalations and resolves
issues that arise from hardware and software failures. Manages network
tuning, performance and designs strategies, and makes recommends to
improve network performance.

  • Please note that this will be an Overnight Shift.

Employees at all levels are expect to:
  • Understand our Operating Principles; make them the guidelines for how
you do your job
- Own the customer experiencethink and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
- Know your stuffbe enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
- Win as a teammake big things happen by working together and being
open to new ideas
- Be an active part of the Net Promoter Systema way of working that
brings more employee and customer feedback into the companyby joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
  • Drive results and growth
  • Respect and promote inclusion and diversity
  • Do what's right for each other, our customers, investors and our
communities

Core Responsibilities:

  • Technical background and network capabilities/experience is highly

desirable.

  • Performs a variety of highly complex analytical duties in the
planning, development, testing, and evaluation of ’s network,
including CRAN, CMTS, and the IP platform, and Video platform. Works
closely with engineering and national teams on network operations to
ensure proper and efficient operations of the network.
  • Measures volume and performance of the network traffic; identifies
utilization and performance issues; designs strategies and
recommendations to improve network performance. Provides necessary
support for additions and changes.
  • Devises and implements strategies for solving network issues or
increasing network performance, including the development and production
of network system documentation and instructional and procedural
manuals for other employees to utilize in order to resolve problems or
make network improvements. Supports all the OC tools and alarms, analyze
systems needs and determines priority of devices attached to the
network.
  • Ensures the availability of networking services; studies, evaluates,
analyzes, and monitors the network to determine problem areas and/or
areas of concern. Monitors and isolates outages and impairments. Ensures
that server databases and other related resources are properly
maintained and devises strategies to improve performance of the network.
  • Provides subject matter expertise for all network equipment, technical
training, and support to other operational groups. Updates code and
software to ensure proper system performance.
  • Engineer 2 performing Network Desk duties performs the following:
Determines if the network, or a portion of the network, needs to be shut
down to resolve complex issues. Provides technical support for the
capacity and utilization reporting and tuning across the product lines.
Tests, monitors, and analyzes the network to isolate outages across all
product lines. Performs port turn ups and downs on CRAN aligned to the
agreed to demark matrix. Develops changes and improvements in the
network including re-routing of traffic. Provisions DWDM and CWDM
circuits.
  • Engineer 2 performing Video Desk duties performs the following:
Participates in the review of video failures, as appropriate, and
provides feedback to prevent future occurrences within the established
post mortem process. Accountable for video configuration audits and
adherence to the golden configuration. Supports national desk for DSG
and 2way conduit applications. Supports all channel migration from the
headend to the CRAN. Supports all SD and HD channel launches. Uses all
available tools to monitor and isolate IP video outages and impairments.
Maintains all IP video delivery devices (i.e. RPD’s, OM-1000’s, and
NC-1500’s.) Performs MPEG troubleshooting through a variety of highly
complex analytical duties in the testing and evaluation of ’s
network. Provides operational support for the DAC and DNCS in
conjunction with engineering and AVS. Directs Headend Technician(s) in
troubleshooting network issues for video, ADS, and Switched Digital
video.
  • Engineer 2 performing CHSI Desk duties performs the following: Devises
modulation changes to the CHSI QAMs. Acts as the SME in isolating
problems between the CMTS, transport distribution, and subscriber Modem
equipment. Ensures the CHSI network is optimally engineered. Analyzes
and troubleshoots networks such as: CHSI Infrastructure, CRAN/CMTS, and
transport. Designs, conducts, and interprets database and CHSI
configurations. Provides technical support during the deployment of the
CHSI product or the installation of additional CMTS’s in the market.
  • Engineer 2 performing CDV Desk duties performs the following: Provides
technical support during the deployment of the CDV product or the
installation of additional soft switches in the market. Monitors and
clears all hung COPS processing. Supports the implementation of new
capacity associated with the facilities and trunking for PSTN
interconnection. Acts as the SME in isolating problems between the
switch service provider, transport distribution, and subscriber
telephony equipment. Provides subject matter expertise for all voice
equipment, technical training and support to other operational groups.
Ensures the voice network is optimally engineered. Analyzes and
troubleshoots networks such as: Voice Infrastructure, CRAN/CMTS, and
transport. Designs, conducts, and interprets database and switch
translations
  • Engineer 2 performing Systems Desk Specific function performs the
following: Designs and creates tools that gather and integrate data from
disparate systems (such as billing, ticketing, provisioning,
and network monitoring systems, among others.) Designs, codes, tests,
deploys, and evaluates highly reliable programs in Perl, C, C++, C#.
Designs, codes, tests, deploys and evaluates highly reliable web pages
in PHP, ASP, JavaScript, VBscript, etc. Collaborates with Engineering,
Excellence in Operations (XOC), Advanced Technical Support, and other
internal departments to generate data for problem analysis and fix.
Writes scripts in SQL, Perl, C++, JavaScript, ASP.Net.
  • Consistent exercise of independent judgment and discretion in matters
of significance.
  • Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.
  • This position will be an overnight shift.
  • Other duties and responsibilities as assigned.
Job Specification:
  • Bachelor's Degree or Equivalent
  • Engineering

Certifications:

  • CCNA certification or equivalent preferred
  • Generally requires 2-5 years related experience

is an EOE/Veterans/Disabled/LGBT employer

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