Grocery Clerk Whole Foods CoOp Duluth Duluth

Title Grocery Clerk
Date 2020
Company Whole Foods CoOp Duluth
City Duluth

Short Description :

Attractive displays throughout each shift Outdoor weather conditions carryouts, tasks in loading dock area Exceed expectations of internal and external customers for service and provide a welcoming environment for all in accordance with WFCs customer service standards Change in room ,…

Full Description :

Job Summary:

  • Store, rotate, stock, prepare and display designated products in accordance with shift criteria and established practices
  • Maintain faced, fully stocked and appropriately signed/tagged shelves and displays throughout shift
  • Ensure storage and back stock areas are properly organized during each shift
  • in compliance with established practices and policies of WFC, National Organic Program (NOP) and applicable insurance and regulatory agencies

Essential Duties and Responsibilities:

  • Storewide
    • Abide by all WFC policies and procedures as outlined in the Employee Handbook and Policy & Procedure Manual.
    • Consistently and positively promote ownership and owner benefits.
    • Follow and ensure compliance with all safety practices and policies.
  • Customer Service
    • Exceed expectations of internal and external customers for service and provide a welcoming environment for all in accordance with WFC’s customer service standards.
    • Anticipate customer needs.
    • Promptly respond to requests for service and assistance.
    • Ability to deal with difficult or emotional customer situations.
    • Treat all customers and co-workers fairly, consistently and with respect.
    • Engage in creating and maintaining a positive, ethical and productive department and workplace that contributes to achieving progress on WFC’s ENDS.
  • Job Specific
    • Stock and rotate products on shelves and displays efficiently and correctly following established merchandising procedures including, but not limited to, maintaining appropriate signs/price tags on shelves and displays.
    • Front, face and display products to ensure full and attractive displays throughout each shift.
    • Ensure storage and back stock areas are properly organized throughout each shift.
    • Clean department areas and equipment and communicate and document any equipment maintenance and/or safety concerns to department management.
    • Perform other tasks as assigned by department management.
Qualifications

Knowledge, Skills, Abilities

  • High school diploma or GED
  • Experience in retail, grocery, natural foods and/or cooperative management
  • Computer proficiency, e.g., keyboard experience, email
  • Analytical ability and proficiency in math
  • Ability to follow through on systems and procedures
  • Outstanding customer service skills
  • Attention to detail and good organizational skills
  • Ability to handle multiple demands, work under time pressures and meet deadlines
  • Willingness to be open, to learn and to take on new responsibilities
  • Ability to be flexible and to adapt to changing conditions quickly
  • Demonstrate objectivity, neutrality and calmness under pressure
  • Ability to work efficiently in a fast-paced environment
  • Ability to effectively convey information
  • Regular, predictable attendance
  • Effective communication skills in English
  • Available to work evenings, weekends, holidays

Work Environment

  • Occasional Exposure
    • Outdoor weather conditions (carry-outs, tasks in loading dock area)
  • Frequent Exposure
    • Wet and/or humid conditions (walk-in/reach-in coolers)
    • Change in room temperatures due to proximity of entrance/exit doors
    • Carts/pallets of product moving in and out of storage/retail areas and in and out of freight elevator
  • Constant Exposure
    • Background music and in-store pages
    • Food odors, grain and spice dust, food allergens

Essential Physical Requirements

  • Ability to frequently lift and move up to 60 lbs. throughout shift.
  • Ability to stand, walk, squat, bend, balance and rotate body.
  • Ability to complete repetitive tasks such as moving objects in stocking and bulk preparation tasks.
  • Use of hands and feet to operate machinery such as carts, pallet jack, cardboard baler, computers, scales and hand trucks.
  • Frequently ascend and descend stairs, ladders and step stools.
  • Ability to safely use sharp cutting instruments.

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