Data Entry/ Refunds Reprensentaive Market America Inc Greensboro

Title Data Entry/ Refunds Reprensentaive
Date 2020
Company Market America Inc
City Greensboro

Short Description :

With SHOPCOMs powerful comparative shopping engine, Cashback program, Hot Deals, ShopBuddy, social shopping integration and countless other features, the company has become the ultimate online shopping destination Researches disputes with credit card processors ,…

Full Description :

Market America is seeking an experienced Customer Service Representative that will be responsible for processing refund requests.

Receives and processes refund requests

  • Forwards returns paperwork for reshipment.
  • Sends returns notifications to UnFranchise Owners
  • Completes Business Volume adjustments
  • Issues, cancels, and extends vouchers to ensure accurate business volume levels.
  • Cancels orders as needed, or per request ensure accurate product level in system.
  • Completes UnFranchise\Customer Autoship Cancellations.
  • Communicates, via email and phone, with customers and UnFranchise Owners regarding return procedures and requirements
  • Cancels subscriptions
  • Interacts with multiple departments, as needed
  • Researches disputes with credit card processors to determine the validity of charges.
  • Reviews reported fraud and timed out orders
  • Documents communication regarding complaints and possible legal actions for Legal Dept
  • Performs other duties within the Data Services area, as needed

Market America is proud to be an equal opportunity employer.
Market America, Inc. is a product brokerage and Internet marketing company that specializes in One-to-One Marketing. Its mission is to provide a robust business system for entrepreneurs, while providing consumers a better way to shop. Headquartered in Greensboro, NC, the company was founded in 1992 by President and CEO JR Ridinger and has generated over $7.3 billion in accumulated sales. Market America employs over 800 people globally with operations in the United States, Canada, Taiwan, Hong Kong, Australia, Singapore, United Kingdom, and Malaysia. Through the company’s shopping website, SHOP.COM, consumers have access to over 50 million products, including Market America exclusive brands and thousands of top retail brands. By combining Market America’s entrepreneurial business model with SHOP.COM’s powerful comparative shopping engine, Cashback program, Hot Deals, ShopBuddy®, social shopping integration and countless other features, the company has become the ultimate online shopping destination.

More information is available at (
SHOP.COM is a comparison shopping site designed to meet the shopping needs of the consumer and the business needs of merchants. Leveraging the features of our patented OneCart®, along with extensive partner marketplace integration, a robust Cashback program, and thousands of pages of unique shopping-centric editorial, SHOP.COM helps customers "Shop Smart, Save Big" across thousands of online stores. SHOP.COM also powers ShopCompanion® and The Shopping Vine® (, a shopping blog network. For more information, please visit SHOP.COM

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