Partner Success Associate Bellhop Chattanooga

Title Partner Success Associate
Date 2020
Company Bellhop
City Chattanooga

Short Description :

A rapid response rate and keeping your enthusiasm and energy level throughout the day Master the booking workflow, make the standard script your own, and trailblaze new workflows as we bring new partner companies into our network Bellhop is an equal opportunity employer and ,…

Full Description :

is the fastest growing company in the $15B moving market and is on a crusade to transform the industry into a space that's more trustworthy, reliable, and fun. We do this by combining our first-to-industry tech-enabled logistics management platform with our outstanding workforce of movers and drivers to deliver a more enjoyable experience. We have a heart for delivering outstanding customer service in a space that's known for letting you downand we do that one high five move at a time.
This is where you come in…
As a member of our Partner Success team, you’ll be an integral part of how we extend our industry leading moving experience to the customers of our partner businesses. General Responsibilities:
  • You provide the first impression of our company to our Partner’s customers. You provide a warm, friendly, and confidence-inspiring experience, guiding them through the booking process and setting them up for success.
  • Answer a high volume of calls and emails while maintaining a rapid response rate and keeping your enthusiasm and energy level throughout the day.
  • Master the booking workflow, make the standard script your own, and trail-blaze new workflows as we bring new partner companies into our network.
  • Educate customers to the full set of services we offer while setting proper expectations to ensure a smooth and complete move-day experience. Share your best practices with your peers in real time.
  • Develop expertise in moving and utilize that expertise to ensure that customers are set up for success when they reserve their move.
Qualifications:
  • Ability to work directly with our Partner operational teams, as well as directly with their customers.
  • Ability to work as part of a team in a fast paced, constantly evolving work environment.
  • Ability to solve problems quickly over the phone while speaking with customers.
  • Comfortable with web-based software and tools. You are no stranger to working with multiple tabs at once.
  • Ability to work a set, recurring schedule (40 hours per week) with occasional weekend and overtime shifts
  • Minimum High School Diploma or GED. College degree desired by not required.
  • Starts at $13/hr with the potential to earn more after 90 days!
While each member of our team has a specific, clearly defined role, we’re all connected by a strong set of values that’s been developed to build long-term relationships, foster advancement, and guide the decisions we make. We want each individual at our company to grow as we grow. And so we invest in their professional development and support them as they learn new skills and take on bigger challenges. To bring out the best in our people, each day we encourage and celebrate:
Innovator’s Mind. The drive to identify opportunities and create solutions to better serve our customers. Owner’s Grit. The commitment to get things done the right way even if it’s the hard way. We never settle for anything less. Servant’s Heart. The devotion to care for others by putting them first and treating them as we’d like to be treated. Playful Spirit. The willingness to approach life with optimism, energy, and lightheartedness.
WHY WORK AT BELLHOP?
Because every day you will be able to see the positive impact you have on people’s lives. Moving is considered one of the most stressful experiences people go through, and we have found a way to make it easier and more comfortable. Because you will collaborate with exceptionally talented people. Our tech-enabled approach means you will work with teams of top-shelf engineers, product managers, operations strategists, customer-care specialists, and growth experts. You will also be joining us at a time when you’ll have a huge opportunity to chart the course for our continued growth. Because our culture sets us apart. We have ambitious goals and make sure everyone feels encouraged to own their portion of the business, experiment with new ideas, and take the proper actions to achieve success. Because we take good care of each other. We provide competitive compensation packages that include a significant equity incentive as well as health coverage and accommodations to achieve a sustainable work-life balance.
is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. strictly prohibits and does not tolerate harassment or discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender, gender identity, age, physical or mental disability, citizenship, sexual orientation, past, current or prospective service in the uniformed services.

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